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Has IPO-bound OYO regained trust of its hotel partners?

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As travel tech major OYO prepares for its much-awaited public listing, the continued satisfaction of its hotel partners and winning back dissatisfied partners will play a key role in determining how its business performs and, by extension, how its stock holds up.

The company has recently been affected by some of its hotel partners publicly complaining, filing cases and even writing to the regulator.

The moot question here is: Has IPO-bound OYO regained the trust of its hotel partners which it also addresses as Patrons?

Let’s take a closer look at its patron policies through its draft red herring prospectus (DRHP) filed with SEBI.

With over 157,000 storefronts worldwide, the 40 reported cases against the company or its directors translate to less than 0.02 per cent of its storefronts. OYO sources say that majorly of these originate due to shifting from minimum guarantee to revenue sharing arrangement. As per DRHP, at its peak, 14.7 per cent hotels had minimum guarantee. This number is down to nearly zero now.

After bingeing on growth and expansion, the company seems to have refocused its priority to course correct on the hotel partner front.

Revenue growth is by far the biggest and most meaningful value proposition that OYO claims to provide its hotel partners worldwide. Its DRHP tries to prove it by showing the median revenue growth for a storefront after 12 weeks of a hotel joining the OYO platform.

The highest revenue uplift for storefronts is in the European Vacation Homes Business at 2.4 times, while India is still at a healthy 1.9 times increase in revenue.

The platform has several revenue enhancement tools, including machine-learning based dynamic pricing algorithms which use hundreds of parameters such as the supply and demand, seasonality and local trends to arrive at the optimal real-time price for a room and thus maximising partner revenues.

Another pricing tool is the Tariff Manager, which gives partners control over pricing based on their understanding of potential local demand. Currently, 45 per cent of OYO hotels use a tariff manager on a monthly basis globally.

It has introduced a prepaid e-wallet to simplify revenue collection and reconciliation process and moved from a monthly reconciliation process to now offering hotel partners daily payouts to improve their working capital flow.

It does consistent engagement with partners now via regular town halls. All of this has led to an increase in Patron satisfaction score from 30.1 per cent for the three months ended September 30, 2020, to a healthier 72.3 per cent for the three months ended March 31, 2021.

OYO now has over 2,700 hotel partners with more than one property signed up on its platforms. For India, this translates to 9.5 per cent of the hotel owners.

New hotels are joining the OYO platform via a self-onboarding tool, ‘OYO 360′, which automatically generates digital contracts based on property details and KYC documents provided by hotel partners.

In fiscal 2021, almost all the company’s contracts with new hotel Partners were signed and managed digitally, says the DRHP.

However, OYO still hasn’t been able to assuage all of its sceptics. Some traditional hoteliers still believe that the model of offering season wise pricing with minor discounts is the only way to keep the small hotels category viable.

Few others are still to come to terms with the abolition of the minimum guarantees which gave them certainty of revenues and are still in courts demanding compensation. There are signs of thawing though; according to company sources, close to 1,300 hotel partners facing issues in the past have joined back.

Given the buoyant IPO market, OYO’s public offering may sail through successfully, but the continued partner satisfaction will have a huge impact on its growth and hence its stock performance. A point OYO’s founder Ritesh Agarwal would do well to take note of.

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Sensex may face resistance at 76,300, Nifty support seen at 23,600: Analysts

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Mumbai, July 26: The benchmark equity indices are likely to remain under pressure in the coming week, with the Sensex facing immediate resistance around the 76,300 level and the Nifty expected to find crucial support near 23,600 after both indices extended losses in a volatile trading week marked by rising crude oil prices, geopolitical tensions and weak banking stocks, analysts said on Sunday.

According to experts, the Sensex surrendered the gains made in the previous week and slipped below the psychologically important 77,000 mark as geopolitical concerns and earnings-related pressures weighed on investor confidence.

“From a technical perspective, the 76,300 zone now acts as immediate resistance. On the downside, the 75,800–75,700 zone is likely to offer immediate support; a break below could open the door towards 75,500–75,400,” a market expert mentioned.

For the Nifty, analysts said the index slipped below the lower end of its month-long consolidation band of 23,800-24,400 and tested support near the rising trendline around the 23,600 level before ending the week at 23,767.45.

“A decisive breach below the 23,600 support zone could accelerate the correction towards the previous swing low of 23,100. On the upside, the 24,000–24,100 region is expected to act as the first resistance, followed by a stronger hurdle around the 24,400 mark,” a market expert mentioned.

Meanwhile, in the previous week, the Indian stock market witnessed heightened volatility as investors turned cautious amid a spike in global crude oil prices and renewed geopolitical uncertainties.

Mixed first-quarter earnings from banking companies further weighed on sentiment, while a weakening rupee and a broader risk-off mood restricted buying despite resilient domestic macroeconomic indicators and stock-specific opportunities emerging during the ongoing earnings season.

The Sensex fell 2.68 per cent over the week to settle at 76,059.77, while the Nifty declined 2.33 per cent to close at 23,767.45.

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Govt earmarks Rs 2,010 crore to boost judicial infra, eCourt modernisation

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New Delhi, July 26: The government has allocated Rs 2,010 crore to boost judicial infrastructure and digitisation of courts, including necessary training and capacity building programmes.

According to Law Minister Arjun Ram Meghwal, under the Centrally Sponsored Scheme (CSS) for Development of Infrastructure Facilities for the District and Subordinate Courts, a sum of Rs 810 crore has been allocated in the Union Budget 2026 for judicial infrastructure.

In addition, sum of Rs 1,200 crore has been allocated in the Budget for the eCourts Project Phase-III being implemented for digitisation of courts including necessary training and capacity building programmes, he said in a written reply to a question in the Lok Sabha.

Adequate budgetary provisions are made under these Schemes based on approved outlays and availability of funds.

“However, the expeditious disposal of cases depends on multiple factors including complexity of case, quality of investigation, availability of relevant evidence and presentation thereof by the Advocates, timely delivery of the court processes, active participation of the parties, judicial procedures, etc,” said the minister.

The government, in coordination with states and the judiciary, has taken several measures to ensure accessible, speedy and effective justice across the country.

Meanwhile, a Centrally Sponsored Scheme to set up Fast Track Special Courts (FTSCs), including exclusive POCSO (ePOCSO) courts was launched in October 2019, for the expeditious trial and disposal of pending cases related to rape and offences under the Protection of Children from Sexual Offences (POCSO) Act, 2012.

The scheme was extended twice, with the last extension valid up to March 31, 2026 for establishment of 790 FTSCs. The scheme has been temporarily extended upto September 30, 2026.

As per the information made available by the High Courts, as of April 30, 775 FTSCs, including 398 exclusive POCSO (e-POCSO) Courts were functional in 29 States/UTs, informed the minister.

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Business

HDFC Bank shares fall over 1 pc as US law firms launch securities probe

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New Delhi, July 24: Shares of India’s largest private sector lender, HDFC Bank, fell more than 1 per cent in early trade on Friday after three US law firms announced separate investigations into whether the bank may have violated federal securities laws.

The investigations were announced by the Law Offices of Howard G. Smith, the Law Offices of Frank R. Cruz and Glancy Prongay Wolke & Rotter through separate press releases.

According to the law firms, the investigations are focused on whether HDFC Bank and certain of its executives made materially misleading statements or failed to disclose information relevant to investors, potentially violating US federal securities laws.

The probes stem from a May 27 report by The Indian Express — which alleged that HDFC Bank made payments of about Rs 45 crore (Rs 450 million or around $4.7 million) to the Maharashtra State Road Development Corporation (MSRDC) to attract large institutional deposits.

The report also alleged that the payments were booked as marketing expenses and that the bank’s Chief Executive Officer was aware of them.

According to the law firms, HDFC Bank’s American Depositary Receipts (ADRs) fell $1.02, or 4.1 per cent, to close at $23.78 on May 27 following the publication of the report.

The firms have invited investors who suffered losses in HDFC Bank ADRs to contact them and share relevant information as they assess whether there are sufficient grounds to pursue securities-related claims.

However, no securities class action lawsuit has been filed against HDFC Bank at this stage. The investigations are preliminary and are intended to determine whether legal action is warranted.

However, the lender has not issued any statement on the matter to the stock exchanges — the NSE and the BSE — till 10:30 am.

On Friday, HDFC Bank shares fell as much as 1.44 per cent during early trade on the BSE. The stock has declined more than 25 per cent over the past one year, nearly 20 per cent in the last six months, and around 25 per cent so far this calendar year.

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