Mumbai: After the death of Aslam Sheikh in a manhole at Mumbai’s Sakinaka, the BMC has now gone on alert mode and has set up a helpline and a WhatsApp chatbot for grievance redressal to avoid such incidents. The Municipal Corporation (BMC) has provided a more robust and transparent grievance redressal system to facilitate quick registration and prompt resolution of grievances. Citizens can easily register complaints regarding open, broken or missing manhole covers, drain cover issues and other civic grievances through various digital channels.

To ensure quick resolution of complaints related to open, broken or missing manhole covers, the corporation has introduced a dedicated WhatsApp chatbot (9324500600). To use this facility, citizens need to initiate a conversation by sending a message to the designated WhatsApp number. After that, they need to select the “Submit Complaint” option, share the location of the incident, and upload a picture of the issue. On successful registration, the citizen will receive a complaint registration number for future follow-up.

Register complaints through ‘My BMC Marg’
Citizens should first open the ‘My BMC Marg’ app and log in using their mobile number and OTP. After that, they should select the ‘New Registration’ option and select the complaint type. If required, a brief description of the issue should be provided. Users should upload a current photo of the location or take a geo-tagged photo and upload it. After submitting the complaint, the citizen receives a complaint registration number for future follow-up. *Complaint registration through other channels
Apart from the ‘MyBMC Marg’ app and the dedicated manhole chatbot, citizens can also register complaints through the municipal corporation’s WhatsApp chatbot (8999228999), official website, and 1916 helpline. Complaints can be registered by sending the location and a photo of the issue to the WhatsApp chatbot (8999228999). To report potholes, one can send a message with the keyword “Do it” (or “Said”) and for complaints related to manhole covers, the keyword “Manhole” (or “Manhole”) (or “Manhole”) (or “Manhole”).

Citizens can also file complaints through the municipal corporation’s website (portal.mcgm.gov.in) by visiting the options: ‘Citizens File Complaints All’.

Additionally, complaints can be filed by calling the 1916 helpline and providing the necessary details.
In cases where a photo is required, citizens are sent a link to upload or capture a geo-tagged photo. The Mumbai Municipal Corporation (BMC) appeals to citizens to report incidents of open, broken, or missing manholes, as well as other dangerous civic issues, using the available complaint channels. Citizens are encouraged to use the ‘MyBMC Marg’ mobile application or WhatsApp chatbot (8999228999) for quick registration and effective follow-up of complaints. The corporation has also specifically appealed to citizens to use the dedicated WhatsApp chatbot (9324500600) for complaints of open, broken, or missing manholes.

Local MLA of Mumbai Saki Naka tragedy provides immediate relief in time of need. MLA Dilip (Mama) Lande’s efforts led to government financial assistance for two families affected by heavy rain-related tragedies in Chandivali. Following the persistent advocacy of MLA Dilip (Mama) Lande, the Maharashtra government has approved a financial assistance of Rs 4 lakh each to the next of kin of citizens who lost their lives in two unfortunate incidents due to heavy rains in Chandivali assembly constituency. On July 2, Aslam Sheikh (age 54) tragically lost his life after falling into a manhole covered by rainwater accumulated on Khairani Road, Saki Naka. As per the government’s decision, a cheque of Rs 4 lakh was handed over to his wife Anjum Aslam Sheikh. Furthermore, on July 4, a youth named Hassan Jahangir Alam Sayyad (18 years) tragically died after a tree branch fell on him in Aarey Colony area. An assistance of Rs 4 lakh was also approved by the government for his family. MLA Dilip (Mama) Lande personally visited the houses of the affected families to hand over the cheques and assured them that the government stands by them in this difficult time. MLA Dilip (Mama) Lande shares equally in the joy and sorrow of the people and ensures that those in distress get justice and immediate help. Former corporator Shiv Sena leader Wajid Qureshi was also present on the occasion.

Auckland, July 11: Prime Minister Narendra Modi on Saturday said that the India-New Zealand relationship is built on cherished memories, enduring friendship, shared values and a common commitment.

Addressing a grand Indian diaspora event in Auckland titled ‘Kia Ora Modi’ alongside his New Zealand counterpart, Christopher Luxon, PM Modi highlighted that he has brought with him the best wishes of 140 crore Indians and that it is his “great fortune” to become the first Indian PM in 40 years to visit New Zealand.

“Friends, in the relationship between India and New Zealand, there are memories, there is friendship, there are values, and there is also a commitment. One beautiful New Zealand tradition defines this relationship perfectly – it is the word ‘waka’ (Māori canoe) which binds this relationship… Waka is not merely a boat. It is a symbol of shared journey, a symbol of our shared relationship. This waka is set to take a new journey today and a sea of opportunities lies ahead of us, the wind and waves are backing us,” said PM Modi to a huge applause from thousands of people gathered at the venue.

PM Modi went on to add that he has complete faith in the success of this journey.

“Not because of Modi, but because you all are its true navigators,” he stated.

The venue echoed with chants of “Modi, Modi” and “Bharat Mata Ki Jai” as Prime Minister Modi continued his address.

“From Auckland to Wellington, Christchurch to Queenstown, the Indian community spread across every corner of New Zealand is a vital part of this shared journey. I would like to specially acknowledge my friend Prime Minister Christopher Luxon, all the colleagues from the New Zealand government, and the members of the Labour Party present here. This demonstrates the immense bipartisan support that exists for India-New Zealand relations. It also highlights the magnitude of the achievements and contributions of the Kiwi-Indian community,” reflected PM Modi.

Earlier, artists presented a series of cultural dance performances and folk music to welcome the Indian Prime Minister, adding to the celebratory mood and showcasing India’s rich cultural heritage before the assembled audience.

Holding Indian Tricolour and New Zealand flags, enthusiastic members of the diaspora eagerly waited to catch a glimpse of Prime Minister Modi.

Many raised their mobile phones to capture the memorable moment, contributing to the lively and energetic atmosphere throughout the venue.

The event reflected the strong people-to-people ties between India and New Zealand, with the large turnout underscoring the excitement among the Indian community over the Prime Minister’s visit.

During the programme, Prime Minister Modi and Prime Minister Christopher Luxon were also presented with commemorative jerseys bearing their names and the number “100”, marking a special moment during the celebrations.