Mumbai: After the death of Aslam Sheikh in a manhole at Mumbai’s Sakinaka, the BMC has now gone on alert mode and has set up a helpline and a WhatsApp chatbot for grievance redressal to avoid such incidents. The Municipal Corporation (BMC) has provided a more robust and transparent grievance redressal system to facilitate quick registration and prompt resolution of grievances. Citizens can easily register complaints regarding open, broken or missing manhole covers, drain cover issues and other civic grievances through various digital channels.

To ensure quick resolution of complaints related to open, broken or missing manhole covers, the corporation has introduced a dedicated WhatsApp chatbot (9324500600). To use this facility, citizens need to initiate a conversation by sending a message to the designated WhatsApp number. After that, they need to select the “Submit Complaint” option, share the location of the incident, and upload a picture of the issue. On successful registration, the citizen will receive a complaint registration number for future follow-up.

Register complaints through ‘My BMC Marg’
Citizens should first open the ‘My BMC Marg’ app and log in using their mobile number and OTP. After that, they should select the ‘New Registration’ option and select the complaint type. If required, a brief description of the issue should be provided. Users should upload a current photo of the location or take a geo-tagged photo and upload it. After submitting the complaint, the citizen receives a complaint registration number for future follow-up. *Complaint registration through other channels
Apart from the ‘MyBMC Marg’ app and the dedicated manhole chatbot, citizens can also register complaints through the municipal corporation’s WhatsApp chatbot (8999228999), official website, and 1916 helpline. Complaints can be registered by sending the location and a photo of the issue to the WhatsApp chatbot (8999228999). To report potholes, one can send a message with the keyword “Do it” (or “Said”) and for complaints related to manhole covers, the keyword “Manhole” (or “Manhole”) (or “Manhole”) (or “Manhole”).

Citizens can also file complaints through the municipal corporation’s website (portal.mcgm.gov.in) by visiting the options: ‘Citizens File Complaints All’.

Additionally, complaints can be filed by calling the 1916 helpline and providing the necessary details.
In cases where a photo is required, citizens are sent a link to upload or capture a geo-tagged photo. The Mumbai Municipal Corporation (BMC) appeals to citizens to report incidents of open, broken, or missing manholes, as well as other dangerous civic issues, using the available complaint channels. Citizens are encouraged to use the ‘MyBMC Marg’ mobile application or WhatsApp chatbot (8999228999) for quick registration and effective follow-up of complaints. The corporation has also specifically appealed to citizens to use the dedicated WhatsApp chatbot (9324500600) for complaints of open, broken, or missing manholes.

Local MLA of Mumbai Saki Naka tragedy provides immediate relief in time of need. MLA Dilip (Mama) Lande’s efforts led to government financial assistance for two families affected by heavy rain-related tragedies in Chandivali. Following the persistent advocacy of MLA Dilip (Mama) Lande, the Maharashtra government has approved a financial assistance of Rs 4 lakh each to the next of kin of citizens who lost their lives in two unfortunate incidents due to heavy rains in Chandivali assembly constituency. On July 2, Aslam Sheikh (age 54) tragically lost his life after falling into a manhole covered by rainwater accumulated on Khairani Road, Saki Naka. As per the government’s decision, a cheque of Rs 4 lakh was handed over to his wife Anjum Aslam Sheikh. Furthermore, on July 4, a youth named Hassan Jahangir Alam Sayyad (18 years) tragically died after a tree branch fell on him in Aarey Colony area. An assistance of Rs 4 lakh was also approved by the government for his family. MLA Dilip (Mama) Lande personally visited the houses of the affected families to hand over the cheques and assured them that the government stands by them in this difficult time. MLA Dilip (Mama) Lande shares equally in the joy and sorrow of the people and ensures that those in distress get justice and immediate help. Former corporator Shiv Sena leader Wajid Qureshi was also present on the occasion.

Mumbai: After the mutilated body of a minor girl aged 16 to 17 was found in the Kandivali Samta Nagar area, the police have claimed to have arrested her lover. The body was found in the forest on July 10. The police identified the body and after technical investigation and panchnama, the police traced the accused. An FSL was conducted on the body of the deceased. After the identification of the victim, when her heirs and relatives were questioned, it was found that she was having an affair with Suraj Maruti Waghmare, 21. After that, the police searched for the suspected accused and solved the mystery. This operation was carried out on the instructions of Mumbai Gajanan Raj Mane.