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Tripura government launches helpline to take governance to people’s doorsteps

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The BJP government in Tripura, where the Assembly elections are less than 18 months away, on Monday launched ‘Chief Minister’s Helpline’ to take the governance to the doorsteps of the people, officials said.

An official of the Information Technology Department said that Chief Minister Biplab Kumar Deb launched the ‘Chief Minister’s Helpline’ with short code number ‘1905’ to receive and fast track redressal of citizens grievances and to provide information.

He said that the helpline, which is a 24X 7 dedicated call centre, where citizens would be able to make a call and the call taker after receiving the grievance of the citizen would transfer it to concerned department through Integrated Task Monitoring System (ITMS) to address the grievance in a time bound manner.

Once the citizen grievance has been addressed by the department, it would be updated back to the helpline through the ITMS, the helpline supervisor would call the concerned citizen and confirm the action taken by the respective department.

If a citizen is satisfied with the department’s action to address his grievance, then the call would be closed. But, if he is not, the grievance would again be sent back to the concerned department to take necessary action within a stipulated time, the official said.

The entire process of the newly launched CM’s helpline would be regularly monitored by the Chief Minister’s Office.

The helpline is also integrated with the emergency response support system of the police department.

In case of any emergency call, the CM’s Helpline will transfer the call immediately to the ERSS and will follow up.

Other than grievances, the helpline would also provide citizens with an opportunity to ask questions, to collect information, submit suggestions and feedback for the government to improve, and receive and respond to the latest announcements from the government.

The helpline will also provide information regarding the different schemes and new initiatives of the Tripura government.

National News

Mumbai: Cooper Hospital Doctors Raise Alarm As Security Overhaul Leaves OPD Unprotected; MARD Warns Of Mass Leave

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Mumbai, Nov 24: A sudden overhaul of the security system has created confusion among doctors at Cooper Hospital in Vile Parle after they noticed the absence of guards in the Out-Patient Department (OPD).

The hospital has witnessed several assaults on doctors in recent weeks, increasing anxiety among staff and prompting the Cooper Hospital unit of the Maharashtra Association of Resident Doctors (MARD) to raise concerns with the administration.

On November 8, three doctors were attacked by a man after a 60-year-old patient died during treatment. Shockingly, the security personnel present in the emergency ward allegedly remained passive during the incident, raising serious questions about the efficiency of the contracted security agency.

Following the incident, the BMC administration removed around 150 personnel of the outsourced agency and initiated the process to appoint a new one. It later emerged that both the old and proposed agencies were operated by the same individual under different company names.

As the appointment of a new agency will take time, the BMC temporarily deployed its own staff. About 90 personnel were pooled from various departments and assigned to Cooper Hospital. The abrupt shift led to confusion among doctors, who initially believed no security had been deployed.

Chief Security Officer Ajit Tawade said the misunderstanding has now been cleared. “Doctors were not aware that BMC security personnel had been deputed,” he said. Tawade added that 90 guards will be deployed round the clock in three shifts, with fewer staff required at night. Previously, 150 guards were posted across the hospital.

Under the revised arrangement, one guard will be assigned to each floor instead of every ward or OPD, raising concerns about reduced vigilance.

“With limited manpower, we cannot post guards in each ward or OPD. Doctors are demanding the same strength they had with the private agency. We deploy security in the same manner at Sion, KEM and other hospitals. At present, we are functioning with only 50 percent of the required strength,” Tawade said.

MARD president Dr. Chinmay Kelkar said doctors have been assured that security deployment will be gradually increased. “If there is no improvement, we will be forced to go on mass leave,” he warned.

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Crime

Thane Shocker: Young Woman’s Body Found Stuffed Inside Suitcase Under Desai Khadi Bridge On Kalyan–Shil Road; Police Launch Murder Probe

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Kalyan, Nov 24: A shocking incident has come to light after the body of a young woman was discovered inside a suitcase under the Desai Khadi bridge on the Kalyan–Shil Road on Monday. The gruesome finding has triggered panic and concern throughout the area, as it clearly indicates a cold-blooded murder.

According to police sources, the age of the deceased woman is estimated to be between 25 and 30 years. The body was packed inside a medium-sized suitcase and dumped beneath the bridge, suggesting that the killers deliberately chose a secluded spot to dispose of the evidence.

Prima facie, officers believe the woman was murdered before being stuffed into the suitcase and abandoned. However, the exact cause of death will be known only after the post-mortem examination.

The identity of the victim remains unknown at this stage. The police have begun checking missing women complaints from Kalyan, Dombivli, Navi Mumbai, Thane, Mumbai and surrounding regions.

Forensic experts have been called to examine the suitcase and surrounding area for fingerprints, blood traces, or any other clues that may help identify the perpetrators.

CCTV footage from nearby locations, toll plazas, and road junctions along the Kalyan–Shil corridor is also being collected and analyzed to trace the vehicle or individuals who might have transported the suitcase.

The Dyghar Police have officially launched a murder investigation and formed a special team to trace the identity of the woman and hunt down those responsible. Police have appealed to the public to contact them immediately if they have information about a missing woman matching the victim’s description.

The brutal killing has sent a wave of shock across the city, raising serious concerns about safety. Police say they are treating the case with utmost urgency and are confident of making a breakthrough soon.

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Crime

J&K: ED attaches property valued at Rs 1 crore in money laundering case

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Jammu, Nov 24: The Jammu Sub-Zonal Office of the Enforcement Directorate (ED) in Jammu and Kashmir said on Monday that the agency has attached immovable property worth Rs 1 crore under the Prevention of Money Laundering Act (PMLA), 2002.

A press statement by the ED said, “The Jammu Sub-Zonal Office of the Enforcement Directorate (ED) has provisionally attached immovable property worth nearly Rs 1 crore under the Prevention of Money Laundering Act (PMLA), 2002.

“The provisionally attached property comprises industrial land at Panipat, Haryana, of M/s Vidit Healthcare Private Ltd., Sirmour, Himachal Pradesh, the ED initiated investigation in respect of case registered by the Jammu NCB against M/s Vidit Healthcare (Managing Partner, Neeraj Bhatia) Niket Kansal and others for illegal diversion of a codeine-based cough syrup (CBCS), “Cocrex”, for misuse as intoxicant/drug, from manufacturer, M/s Vidit Healthcare,” the statement added.

“ED investigation revealed that M/s Vidit Healthcare supplied CBCS to entities viz. M/s S.S. Industries, M/s Kansal Industries, M/s Nouveta Pharma, M/s Kansal Pharmaceuticals and N.K Pharmaceuticals (all operated and controlled by Niket Kansal r/o Delhi) during 2018-24, to the tune of about Rs 16.74 crore. Part of such illegally diverted CBCS was supplied to Raees Ahmed Bhat, a resident of Srinagar, from whom large quantities of CBCS was seized on January 14, 2024 by NCB.”

“ED investigation further revealed that M/s Vidit Healthcare earned gross profit estimated to be nearly Rs 2.92 crore as proceeds of crime from the sale of codeine-based cough syrup (CBCS) to entities operated by Niket Kansal viz. M/s S.S. Industries, M/s Kansal Industries, M/s Nouveta Pharma, M/s Kansal Pharmaceuticals and N.K Pharmaceuticals. Earlier in this case, ED has conducted search at the premises of Neeraj Bhatia and Niket Kansal on February 13, 2025, resulting in seizure of cash amounting to Rs 32 lakh and jewellery valued at Rs 1.61 crore from the residential premises of Neeraj Bhatia and in furtherance of investigations, ED has further attached immovable property in the form of land at Panipat of M/s Vidit Healthcare, worth nearly Rs one crore.”

“Further investigation is underway,” the statement said.

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