Business
Investor group acquires SaaS firm Zendesk for $10.2 bn
Software-as-a-service (SaaS) platform Zendesk has been acquired by a group led by global investment firms Permira and Hellman & Friedman in a $10.2 billion all-cash deal.
Under the terms of this agreement, Zendesk shareholders will receive $77.50 per share. The offer represents a premium of approximately 34 per cent over Zendesk’s closing stock price on June 23.
Zendesk will become a privately held company upon completion of the transaction.
“This is the start of a new chapter for Zendesk with partners that are aligned with the strength of our agile products and talented team, and are committed to providing the resources and expertise to continue our growth trajectory,” said Mikkel Svane, Founder, Chairman and CEO, Zendesk.
Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online.
Today, Zendesk connects more than 100,000 brands with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centres.
The company employs more than 6,000 people across the world.
Business
Sensex, Nifty record mild gains amid positive global cues

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Mumbai, Dec 24: Indian benchmark indices made moderate gains early on Wednesday amid positive global cues, as the stock market appears to be in a consolidation phase.
As of 9.30 am, Sensex advanced 105 points, or 0.12 per cent to 85,630 and Nifty gained 40 points, or 0.16 per cent to 26,217.
Main broad-cap indices outperformed benchmark indices in terms of gains, with the Nifty Midcap 100 advanced 0.31 per cent, while the Nifty Smallcap 100 added 0.53 per cent.
Hindalco Industries, Axis Bank and Cipla were among the major gainers in the Nifty Pack, while losers included Tech Mahindra, TCS, Titan Company, Dr Reddy’s Labs and Tata Consumer.
Among sectoral indices on NSE, Media, Metal and Realty were the major gainers — up around 0.82 per cent, 0.58 per cent and 0.78 per cent respectively. Nifty IT was leading losses down 0.49 per cent.
The Nifty could extend its advance toward resistance levels at 26,202 and 26,330, while 26,000 is expected to provide near-term support, said experts.
Analysts said that the market appears to be consolidating upward as CY2025 ends. Strong domestic macros and earnings growth expectations in Q3 and Q4 of FY26 and FY27 will support the market.
The market will be resilient due to domestic inflows and DII buying but FIIs may sell rallies, preventing a sharp breakout. The revival of the AI trade in US might impact sentiments in favour of a ‘non-AI trade’ in markets like India, they added.
An additional Rs 2 lakh crore OMO by the RBI will boost liquidity and lower yields, providing positive momentum to credit growth and bank stocks. The RBI on Tuesday announced a fresh set of steps to inject a large amount of money into the banking system to ease tight liquidity conditions.
Asia-Pacific markets traded flat with a positive bias, with several indexes set to close early in lieu of the Christmas Eve holiday.
In Asian markets, China’s Shanghai index advanced 0.24 per cent, and Shenzhen edged up 0.31 per cent, Japan’s Nikkei added 0.06 per cent, while Hong Kong’s Hang Seng Index gained 0.08 per cent. South Korea’s Kospi added 0.12 per cent.
The US markets ended mostly in the green zone overnight, as Nasdaq advanced 0.57 per cent, the S&P 500 edged up 0.46 per cent, and the Dow moved up 0.16 per cent.
On Tuesday, foreign institutional investors (FIIs) sold equities worth Rs 1,795 crore, while domestic institutional investors (DIIs) were net buyers of equities worth Rs 3,812 crore.
Business
Indian stock market opens lower, IT stocks lead losses

Mumbai, Dec 23: Indian benchmark indices opened in the red zone on Tuesday, weighed down by losses in the IT stocks after artificial intelligence (AI) stocks in the US showed revival.
As of 9.30 am, the Sensex declined 159 points, or 0.19 per cent to 85,407 and the Nifty lost 32 points, or 0.13 per cent to 26,139.
Main broad cap indices showed divergent trends, with the Nifty Midcap 100 down 0.18 per cent, while the Nifty Smallcap 100 added 0.07 per cent.
ONGC, Tata Steel and NTPC were among the major gainers in the Nifty Pack, while losers included Max Healthcare, TCS, Tech Mahindra, Asian Paints and ICICI Bank.
Sectoral indices on NSE were trading in the mixed zone, with IT leading losses down 1.21 per cent. Oil and gas as well as metal were the major gainers, up around 0.43 and 0.41 per cent, respectively.
Immediate resistance for Nifty is placed at 26,300–26,350, while key supports are located at 26,000–26,050 zone, said analysts.
Market watchers found two factors to affect the market in the near term, including positive macros or fundamentals and AI trade revival. Positive macro indicators may embolden bulls to push Nifty and Sensex to new highs. But the strong AI trade revival is a mild negative externally which may delay the anticipated FII outflow reversal, they said.
Defence stocks are seemingly recovering, with more room for growth in the segment, while the IT sector has also turned resilient, analysts said.
Asia-Pacific markets showed moderate gains on Tuesday, after AI trade lifted major Wall Street indexes overnight.
In Asian markets, China’s Shanghai index advanced 0.34 per cent, and Shenzhen edged up 0.65 per cent, Japan’s Nikkei added 0.02 per cent, while Hong Kong’s Hang Seng Index gained 0.33 per cent. South Korea’s Kospi added 0.45 per cent.
The US markets ended mostly in the green zone overnight, as Nasdaq advanced 0.52 per cent, the S&P 500 edged up 0.64 per cent, and the Dow moved up 0.47 per cent.
Investors are keen on rising geopolitical tensions between the US and Venezuela and delays in the Russia-Ukraine peace negotiations. The killing of a Russian army general in a bomb attack on Monday raised concerns over the peace process, lending support to crude oil prices.
On Monday, foreign institutional investors (FIIs) sold equities worth Rs 516 crore, while domestic institutional investors (DIIs) were net buyers of equities worth Rs 3,898 crore.
Business
India-New Zealand FTA: PM Modi, Luxon aim to double bilateral trade over 5 years

New Delhi, Dec 22: Prime Minister Narendra Modi held a telephone conversation with New Zealand’s Prime Minister, Christopher Luxon, on Monday as the two leaders jointly announced the successful conclusion of the historic, ambitious and mutually beneficial India-New Zealand Free Trade Agreement (FTA).
During the conversation, both leaders expressed confidence in doubling bilateral trade over the next five years as well as an investment of $20 billion in India from New Zealand over the next 15 years.
The negotiations began in March this year and the two leaders concluded the FTA in a record time of nine months, reflecting the shared ambition and political will to further deepen ties between the two countries, according to a statement from Prime Minister’s Office (PMO).
“The FTA would significantly deepen bilateral economic engagement, enhance market access, promote investment flows, strengthen strategic cooperation between the two countries, and also open up new opportunities for innovators, entrepreneurs, farmers, MSMEs, students and youth of both countries across various sectors,” said the statement.
The leaders also welcomed the progress achieved in other areas of bilateral cooperation such as sports, education, and people-to-people ties, and reaffirmed their commitment towards further strengthening of the India-New Zealand partnership.
This historic FTA eliminates and reduces tariffs on 95 per cent of New Zealand’s exports – among the highest of any Indian FTA – with almost 57 per cent being duty-free from day one, increasing to 82 per cent when fully implemented, with the remaining 13 per cent subject to sharp tariff cuts.
It puts New Zealand exporters on an equal or better footing to our competitors across a range of sectors and opens the door to India’s rapidly expanding middle class, according to an official statement from New Zealand.
“The Indian economy is forecast to grow to NZ$12 trillion by 2030. The India-NZ Free Trade Agreement unleashes huge potential for our world-class exporters to the world’s largest country and will significantly accelerate progress towards New Zealand’s ambitious goal of doubling the value of exports over 10 years,” it added.
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