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IndiGo Crisis: 75-Yr-Old Woman Waits Hours For Luggage Without Medicines At Mumbai T2 Airport

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Mumbai, Dec 05: When IndiGo’s nationwide operational meltdown began disrupting flights earlier this week, thousands of passengers were caught in chaos across the country. Among them was a 75-year-old woman whose ordeal at Mumbai’s Terminal 2 gained attention after her daughter shared a distressed post on X. Thankfully, the woman has now reached home safely, but her experience reflects the scale of frustration travellers are facing.

In her post on X, Punita Toraskar wrote that her elderly mother had been waiting at T2 since noon, and even by 4:42 pm, she still hadn’t received her luggage. The situation was more alarming because the 75-year-old needed to take her medicines but was stuck waiting on an empty stomach, stranded amid the airport chaos.

Toraskar’s post quickly resonated with passengers across India who have been struggling with severe delays, cancellations, and a complete breakdown of communication from India’s largest airline.

IndiGo is currently grappling with one of the biggest operational crises in its history. Nearly 900 flights have been cancelled since Tuesday, triggered by a mix of staff shortages and the airline’s struggle to adapt to stringent new crew duty regulations.

Passengers at major airports — Delhi, Hyderabad, Bengaluru, and Kolkata — are facing hours-long queues, mounting delays, and skyrocketing airfares as alternative flight options shrink. Hotels are filling up, tempers are rising, and social media is flooded with frustration.

IndiGo has issued public apologies and claims it is rebooting its systems and schedules to stabilise operations. But for many travellers like Toraskar’s mother, the damage is already done.

Despite the turmoil, Punita confirmed later that her mother had finally reached home safely, a small relief in a week of aviation chaos.

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Indian IT firms emerge as key partners for global AI labs: Report

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New Delhi, Aug 25: Indian IT services companies are emerging as indispensable partners for leading global artificial intelligence labs as enterprises shift focus from model capability to deployment, integration and change management, a new report has said.

The Indian IT industry has traditionally owned these areas which help move pilots into production and such skills are in the spotlight of firms such as OpenAI and Anthropic, the report from brokerage UBS said.

OpenAI has flagged that demand for enterprise deployment of its coding assistant Codex outpaced its own capacity to help clients adopt it, prompting partnerships with global systems integrators (GSIs) including Accenture, Capgemini, Cognizant, Infosys and Tata Consultancy Services.

Anthropic also acknowledged that a successful pilot is different from a running system a business can actually depend upon, adding that companies that succeed with AI integration typically do so with partners who have executed such projects before.

Infosys features on both frontier labs’ partner roster and TCS is mentioned specifically among Anthropic’s partners.

The brokerage noted that firms feel that unclear return on investment, data readiness and governance are the major barriers to scaling AI deployments, rather than model performance itself.

Management commentary across nearly all major Indian IT companies during Q1 FY27 earnings season showed that clients demanded measurable outcomes, governance frameworks and stronger data foundations before committing to large-scale AI rollouts.

Infosys management mentioned that clients have increased allocation toward AI, infrastructure, data readiness and cloud platforms, indicating that data preparedness, not model access, is now the gating factor for AI implementation.

TCS also felt AI governance ranking among top priorities of enterprises, with clients demanding end-to-end accountability on return on investment even as their existing technology stacks often lack readiness for AI scaling.

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UPI transaction volume surges almost 13,000-fold in a decade to over 24,162 crore: Govt

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New Delhi, Aug 24: The annual transaction volume of Unified Payments Interface (UPI) has surged almost 13,000-fold from 1.78 crore transactions in FY 2016-17 to more than 24,162 crore transactions in FY 2025-26, the Ministry of Finance said on Monday.

UPI, launched on August 25, 2016 by the National Payments Corporation of India (NPCI) under the regulatory oversight of the Reserve Bank of India (RBI), has emerged as the backbone of India’s digital payments ecosystem and a key driver of financial inclusion.

According to the ministry, the value of UPI transactions has also expanded sharply, rising from Rs 0.07 lakh crore in FY 2016-17 to approximately Rs 314 lakh crore in FY 2025-26, representing a more than 4,000-fold increase over the decade.

The platform has become a major pillar of India’s Digital Public Infrastructure, offering an interoperable and real-time payments system that enables seamless person-to-person and person-to-merchant transactions.

The ministry said UPI’s scale, reliability and interoperability have received global recognition, with the International Monetary Fund acknowledging it as the world’s largest real-time payment system by transaction volume. As of 2025, UPI accounted for nearly 49 per cent of global real-time payment transaction volume.

The growth momentum has accelerated further in 2026. Monthly UPI transaction volume crossed the 2,300 crore mark for the first time in May, when 2,320 crore transactions were recorded. The platform subsequently touched a record 2,366 crore transactions in July, the highest monthly volume in its decade-long journey.

Institutional participation has also expanded significantly. The number of banks live on UPI increased from 44 in FY 2016-17 to 703 by FY 2025-26, covering public sector banks, private banks, small finance banks, payment banks and cooperative banks.

The ministry said UPI has witnessed particularly strong adoption in merchant payments. Person-to-merchant transactions accounted for 63 per cent of total transaction volume, while person-to-person transactions contributed 71 per cent of the overall transaction value.

The data also highlights the widespread use of UPI for small-value everyday payments. Around 86 per cent of P2M transactions in FY2026 were below Rs 500, while 59 per cent of P2P transactions were also below Rs 500.

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Vijay govt scraps Parandur airport project, to identify alternative site

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Chennai, Aug 24: Tamil Nadu Chief Minister C. Joseph Vijay on Monday announced that the state government would abandon the proposed greenfield airport project at Parandur and identify an alternative site that would cause minimal disruption to farmers and residents.

Making a statement in the Legislative Assembly, CM Vijay said the decision was taken following concerns about the project’s potential impact on agricultural lands, waterbodies and residential settlements in Parandur and surrounding villages.

The Chief Minister acknowledged that Chennai required a second airport because of the rapid expansion of the metropolitan region, rising passenger traffic and increasing demand for cargo transportation. However, he said such a major infrastructure project should not come at the cost of farmers’ livelihoods or result in the large-scale displacement of residents.

The existing Chennai airport at Meenambakkam, operated by the Airports Authority of India, can currently handle about 30 million passengers annually.

CM Vijay accused the previous government of attempting to proceed with the Parandur project despite sustained opposition from residents. He recalled visiting Ekanapuram and nearby villages on January 20, 2025, to meet people protesting against the acquisition of their land for the airport. The Chief Minister said he had publicly opposed the project during a meeting at Vikravandi in October 2024.

While reiterating his government’s support for industrial growth and improved aviation infrastructure, he maintained that Parandur was unsuitable for the airport.

CM Vijay said the government arrived at its decision after consulting senior officials, aviation specialists, academicians and other experts. Technical feasibility studies will now be conducted at alternative locations before the new airport site is finalised.

“As promised, the measures initiated to establish the new airport at Parandur will be abandoned by this government,” he told the Assembly.

Meanwhile, the state government will work with the Airports Authority of India to expand the Meenambakkam airport.

A new Terminal 5 has been proposed in the airport’s northwestern section, along with additional roads and flyovers to improve connectivity. The ongoing construction of Terminal 3 is expected to increase the airport’s annual passenger-handling capacity to 35 million. Terminal 5, once operational, could add another 20 million passengers, taking the overall capacity to 55 million annually.

CM Vijay said the expansion would help Chennai manage its growing aviation requirements until the proposed second airport becomes operational at a suitable alternative location.

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