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Cloud reduces turnaround time essential for dynamic business like ours: Zomato CTO

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As the quick-commerce growth story takes shape in India, Zomato, which just acquired Blinkit for about $568 million, feels that quick commerce is a natural extension of its food delivery business.

India’s quick commerce market is all set to witness 15 times growth by 2025, reaching a market size of nearly $5.5 billion, according to reports.

The total addressable market for quick commerce in India stands at $45 billion, and urban areas are driving this market on the back of mid-high-income households.

Gunjan Patidar, Chief Technology Officer (CTO), Zomato, told IANS that when it comes to online ordering, faster turnaround time leads to a better customer experience and improves customer retention and here, a flexible and scalable Cloud reduces the overall turnaround time, which is essential for a dynamic business like theirs.

Here are the excerpts from the interview:

Q: There has been a mixed reaction to Zomato’s newly announced 10-minute delivery model. What is the strategic thinking behind this? Also, tell us more about the underlying technology that will make this possible.

A: We have witnessed that a faster turnaround time leads to a better customer experience and improves customer retention. It’s simple, you order food when you’re hungry, so it makes much more sense to get it as quickly as possible.

The underlying technology that enables us to deliver within 10-minutes is more or less what we already do in online ordering. The real game-changer is the process at the back. Time optimisation happens at our finishing stations through both technology and operational speed. Please note that no time optimisation occurs on the road, and the delivery partners aren’t informed of whether it is a 10-minute or 30-minute delivery.

Further, no incentive is provided for timely deliveries, and neither are the delivery partners penalised for late deliveries.

Q: The recent ‘pure tech’ IPOs have failed to impress public market investors. Even globally, high growth US tech stocks are stumbling (e.g. DoorDash). What are the secular tailwinds, key upcoming business initiatives etc. which should keep us upbeat about Zomato’s growth prospects?

A: As an organisation, we focus more on long-term initiatives than worrying about what’s the current sentiment. Even during the most critical of times, more than half of our engineers are working on projects that will change the course of Zomato in upcoming years. Coming to the current situation, we feel it’s more like a global phenomenon rather than something particular to Zomato or other tech companies. It’s a market sentiment and part of a regular business cycle. It’s not the first time and won’t be the last. Every time this happens, the market takes some time to correct itself, and things eventually fall back in place.

Our long-term initiatives are customer-centric, wherein we are currently focusing on Hyperpure growth, and deeper penetration in the cities we already operate in, to name some.

Q: How are you managing to attract and retain top talent?

A: While hiring and retaining the best engineers is still challenging, Zomato has always found the right pool. One of the reasons why we’re able to do this is because we focus more on vision than skills. While skills are essential, what distinguishes great engineers from the good is how aligned they are with the organisation’s vision. And it’s something that we gauge when we are hiring for our engineering and product teams. Our idea is to get onboard the candidates who feel connected with Zomato’s mission and vision. These people are excited to change the food industry for the better, want to play a pivotal role in where we are heading, and are keen to build something that will make people’s lives easier and better.

We also highly emphasise on-the-job learning wherein they can always learn new skills that not only help in doing the current job better but also prepare them for the future. While these things help get the right kinds of people, the culture makes people stay. Getting to work on various projects at once (be it dining or food delivery or Hyperpure) or working in an open environment empowers people in many ways. For Zomans, it’s more about qualitative growth than quantitative one.

Q: How are you using AI/ML, data analytics etc. to serve the customer better?

A: Food delivery is a high-frequency business wherein we are constantly working with multi-layered problems, for example, predicting food preparation time or estimated time of arrival. Another is balancing the demand and supply of delivery partners, especially during monsoons or festivals. Since the supply of delivery partners can be unpredictable, it becomes one of the crucial problems for our data science team. Besides these, we use machine learning to personalise our customer experiences to improve their overall experience.

For example, predicting what customers may like based on their order history or which restaurants we should recommend on the homepage or how items can be prioritised on the search page is done via data science teams.

Q: Tell us about your journey on the cloud? What has cloud technology allowed you to do that you couldn’t do before?

A: We have been using cloud technology for a long time. We started this in 2014 when we first hosted our data on Amazon Web Services (AWS). It reduces the overall turnaround time, which is essential for a dynamic business like ours.

For instance, traffic may be very different at one hour of the day from the other or during special occasions like New Year’s Eve or monsoon. All these patterns are significantly different from each other, and having a cloud enables us to be flexible and optimize basis the need. It also helps in saving a tremendous cost as we don’t have to use the peak capacity every time. We can reduce it during nighttime when there are fewer orders and scale up when the demand is high.

Q: What are the qualities that make you stay ahead of the curve as a CTO?

A: One of the founding principles is to stay connected to the technical landscape, say what the different kinds of tools and technologies teams use across departments. Then, one is being aware of the pain points and arranging or offering solutions to the team faster. One should also stay ahead of the current ecosystem. One should be mindful of conversations in the market, how work cultures are evolving, what tools are being used that enhance efficiency, and what new tech innovations are happening across the globe.

You also must be on top of the organisation’s pulse at any time, what different teams are working upon, the kind of developments they have made in the last few months and the upcoming projects. We keep doing regular catch-ups or organising group events like team lunches, showcases, and off-sites to build better team morale, management and coordination.

Business

India seen as credible broker for Russia-Ukraine peace talks: Report

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India is seen as a credible country that can help in the peace talks between Russia and Ukraine because it is one of few major powers with working relationships with both countries, according to a report in Al Jazeera.

It cited a foreign affairs expert as saying that India’s strategic autonomy puts it in a position to push for peace because New Delhi is “friends with both” sides.

India has also been even-handed. In July, it summoned Moscow’s charge d’affaires to condemn a Russian strike on a merchant vessel that killed 10 people, including four Indian crew members. Days later, it summoned Ukraine’s ambassador over an Indian seafarer killed in a Ukrainian drone strike on the MV Omorfi, the report observes.

It highlights that India is also an importer of goods from both Russia and Ukraine. In the 2025-26, India imported 1.46 million tonnes of sunflower oil from Russia and 443,000 tonnes from Ukraine, according to the Indian Solvent Extractors’ Association (SEA), alongside large volumes of Russian crude.

The article cites Maximilian Hess, a fellow at the Foreign Policy Research Institute, as saying that Zelenskyy approached India “because they have leverage over Moscow, and they are still one of the few major buyers of its oil.”

He added that a large amount of Russian money sits in the Indian financial system, which Moscow wants to keep access to.

Before Russia’s full-scale invasion in 2022, about a third of the world’s grain exports passed through the Black Sea, with Ukraine supplying a tenth of global wheat exports and 15 percent of maize. Disruption hits food-importing countries hardest, particularly in Africa and parts of Asia, the report states.

Indian officials point out that India as a leading voice of the Global South is keen that food exports to these developing nations resume to prevent adequate supplies and controlling rising inflation.

Both Ukrainian President Volodymyr Zelensky and Prime Minister Narendra Modi have discussed the issue of opening the food corridor over a phone call.

“India is ready to mediate in establishing food corridors, and we are counting on these efforts to continue,” Zelenskyy posted on X after call. The leaders discussed Russia’s blocking of grain exports in the Black Sea, he said.

PM Modi said India was ready to contribute “in every possible way” towards a peaceful resolution of the Russia-Ukraine conflict.

External Affairs Minister S. Jaishankar, during a visit to Kyiv in September, spoke of a potential pause on strikes against Black Sea shipping and energy infrastructure. On October 4, he said India was talking to both Russia and Ukraine about shipping safety, grain and energy exports and “non-attack possibilities”.

Ukrainian Foreign Minister Andrii Sybiha earlier called India’s proposal “the broadest”, because it covers both the Black Sea and energy infrastructure. The US plan offers only a halt to strikes on energy facilities.

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Business

FPIs return to Dalal Street, invest Rs 53,739 crore in November so far

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Foreign portfolio investors (FPIs) turned net buyers of Indian equities in November, investing Rs 53,739 crore during the first nine days of the month after remaining net sellers for the previous two months, amid improving sentiment towards Indian markets and a global shift away from AI-linked trades.

The latest inflows come after FPIs withdrew Rs 34,843 crore from Indian equities in October and Rs 35,861 crore in September.

Analysts attributed the sharp turnaround to an AI-driven sell-off across major global markets, including the US, South Korea, Taiwan and Japan, which prompted investors to reassess their allocations.

According to analysts, concerns over data centre spending linked to artificial intelligence triggered a correction in AI-focused markets, leading global investors to seek opportunities in sectors and markets less exposed to the AI theme.

India, widely viewed as a non-AI trade, emerged as one of the preferred destinations for foreign investors during this period.

Apart from the change in global investment trends, India’s strong corporate earnings growth and attractive valuations in large-cap stocks also enhanced the market’s appeal.

Analysts noted that foreign investors were particularly active in index heavyweights, with financial services, information technology, automobile and telecom stocks attracting significant inflows.

Data from depositories showed that the Rs 53,739 crore infusion was recorded between November 2 and November 9, covering six trading sessions.

Despite the strong buying in November, cumulative FPI outflows from Indian equities in 2026 remain substantial at Rs 2.41 lakh crore.

In the debt market, foreign investors invested Rs 7,759 crore through the Fully Accessible Route (FAR).

However, they pulled out Rs 591 crore through the Voluntary Retention Route (VRR) and withdrew another Rs 270 crore through the general route.

Market participants believe sustained earnings growth and reasonable valuations in large-cap stocks could continue to support foreign investment flows into Indian equities in the near term, although global macroeconomic developments and investor sentiment towards risk assets will remain key factors to watch.

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IT Q2 results beat low expectations, but demand recovery pushed to FY28: Report

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India’s information technology (IT) services sector delivered Q2 FY27 results that were modestly ahead of subdued expectations, but the broader recovery in demand is increasingly being pushed into FY28 as companies contend with pricing pressure and AI-driven disruption, a report said on Friday.

The report from BNP Paribas India said investors responded positively to better-than-expected earnings after analysing quarterly results from 15 Indian IT services companies, including five large-cap and 10 mid-cap firms.

Shares of the covered companies rose by a median 5 per cent following the results after having declined about 23 per cent year-to-date in 2026.

The market rewarded better-than-feared revenue, margin expansion and strong deal momentum, while penalising margin pressure and weak deal wins. Demand remains steady but narrow, with the financial services vertical as the bright spot.

“While FY27 headline revenue growth guidance cuts seemed modest, the organic cut was sharper, implying that FY27 organic revenue is likely to trail FY26, with acquisitions filling in the gap partly,” the report said.

“AI-led work continues to grow even as clients demand pass-back of the productivity gains, shrinking the legacy books and pushing down pricing pressure. With seasonally weak H2FY27, companies now expect recovery in FY28, supported by large deal ramp-ups,” the report noted.

Collectively, 60 per cent of the firms beat on revenue and 53 per cent beat on EBIT margin expectations, while 27 per cent missed on revenue growth and 40 per cent missed EBIT margin expectations.

Deal Total Contract Value (TCV) inched up modestly annually in Q2FY27, underpinned by strong wins of three companies. Headcount increased slightly sequentially, while attrition and utilisations improved modestly.

Another recent report said that management commentary across nearly all major Indian IT companies during Q1 FY27 earnings season showed that clients demanded measurable outcomes, governance frameworks and stronger data foundations before committing to large-scale AI rollouts.

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