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Cloud reduces turnaround time essential for dynamic business like ours: Zomato CTO

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As the quick-commerce growth story takes shape in India, Zomato, which just acquired Blinkit for about $568 million, feels that quick commerce is a natural extension of its food delivery business.

India’s quick commerce market is all set to witness 15 times growth by 2025, reaching a market size of nearly $5.5 billion, according to reports.

The total addressable market for quick commerce in India stands at $45 billion, and urban areas are driving this market on the back of mid-high-income households.

Gunjan Patidar, Chief Technology Officer (CTO), Zomato, told IANS that when it comes to online ordering, faster turnaround time leads to a better customer experience and improves customer retention and here, a flexible and scalable Cloud reduces the overall turnaround time, which is essential for a dynamic business like theirs.

Here are the excerpts from the interview:

Q: There has been a mixed reaction to Zomato’s newly announced 10-minute delivery model. What is the strategic thinking behind this? Also, tell us more about the underlying technology that will make this possible.

A: We have witnessed that a faster turnaround time leads to a better customer experience and improves customer retention. It’s simple, you order food when you’re hungry, so it makes much more sense to get it as quickly as possible.

The underlying technology that enables us to deliver within 10-minutes is more or less what we already do in online ordering. The real game-changer is the process at the back. Time optimisation happens at our finishing stations through both technology and operational speed. Please note that no time optimisation occurs on the road, and the delivery partners aren’t informed of whether it is a 10-minute or 30-minute delivery.

Further, no incentive is provided for timely deliveries, and neither are the delivery partners penalised for late deliveries.

Q: The recent ‘pure tech’ IPOs have failed to impress public market investors. Even globally, high growth US tech stocks are stumbling (e.g. DoorDash). What are the secular tailwinds, key upcoming business initiatives etc. which should keep us upbeat about Zomato’s growth prospects?

A: As an organisation, we focus more on long-term initiatives than worrying about what’s the current sentiment. Even during the most critical of times, more than half of our engineers are working on projects that will change the course of Zomato in upcoming years. Coming to the current situation, we feel it’s more like a global phenomenon rather than something particular to Zomato or other tech companies. It’s a market sentiment and part of a regular business cycle. It’s not the first time and won’t be the last. Every time this happens, the market takes some time to correct itself, and things eventually fall back in place.

Our long-term initiatives are customer-centric, wherein we are currently focusing on Hyperpure growth, and deeper penetration in the cities we already operate in, to name some.

Q: How are you managing to attract and retain top talent?

A: While hiring and retaining the best engineers is still challenging, Zomato has always found the right pool. One of the reasons why we’re able to do this is because we focus more on vision than skills. While skills are essential, what distinguishes great engineers from the good is how aligned they are with the organisation’s vision. And it’s something that we gauge when we are hiring for our engineering and product teams. Our idea is to get onboard the candidates who feel connected with Zomato’s mission and vision. These people are excited to change the food industry for the better, want to play a pivotal role in where we are heading, and are keen to build something that will make people’s lives easier and better.

We also highly emphasise on-the-job learning wherein they can always learn new skills that not only help in doing the current job better but also prepare them for the future. While these things help get the right kinds of people, the culture makes people stay. Getting to work on various projects at once (be it dining or food delivery or Hyperpure) or working in an open environment empowers people in many ways. For Zomans, it’s more about qualitative growth than quantitative one.

Q: How are you using AI/ML, data analytics etc. to serve the customer better?

A: Food delivery is a high-frequency business wherein we are constantly working with multi-layered problems, for example, predicting food preparation time or estimated time of arrival. Another is balancing the demand and supply of delivery partners, especially during monsoons or festivals. Since the supply of delivery partners can be unpredictable, it becomes one of the crucial problems for our data science team. Besides these, we use machine learning to personalise our customer experiences to improve their overall experience.

For example, predicting what customers may like based on their order history or which restaurants we should recommend on the homepage or how items can be prioritised on the search page is done via data science teams.

Q: Tell us about your journey on the cloud? What has cloud technology allowed you to do that you couldn’t do before?

A: We have been using cloud technology for a long time. We started this in 2014 when we first hosted our data on Amazon Web Services (AWS). It reduces the overall turnaround time, which is essential for a dynamic business like ours.

For instance, traffic may be very different at one hour of the day from the other or during special occasions like New Year’s Eve or monsoon. All these patterns are significantly different from each other, and having a cloud enables us to be flexible and optimize basis the need. It also helps in saving a tremendous cost as we don’t have to use the peak capacity every time. We can reduce it during nighttime when there are fewer orders and scale up when the demand is high.

Q: What are the qualities that make you stay ahead of the curve as a CTO?

A: One of the founding principles is to stay connected to the technical landscape, say what the different kinds of tools and technologies teams use across departments. Then, one is being aware of the pain points and arranging or offering solutions to the team faster. One should also stay ahead of the current ecosystem. One should be mindful of conversations in the market, how work cultures are evolving, what tools are being used that enhance efficiency, and what new tech innovations are happening across the globe.

You also must be on top of the organisation’s pulse at any time, what different teams are working upon, the kind of developments they have made in the last few months and the upcoming projects. We keep doing regular catch-ups or organising group events like team lunches, showcases, and off-sites to build better team morale, management and coordination.

Business

Keralites gulped liquor worth over Rs 332 crore during Christmas

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Thiruvananthapuram, Dec 26: The Kerala State Beverages Corporation (BEVCO) recorded a sharp surge in liquor sales during the Christmas week, with revenues touching a record Rs 332.62 crore, according to official figures.

The Christmas week sales are calculated for the four days from December 22 to December 25, and officials said this year witnessed a significant jump compared to previous years.

Data shows a 19 per cent increase in sales over the corresponding period last year, underlining a strong festive demand.

The sharpest spike was recorded on Christmas Eve, when liquor sales alone amounted to Rs 114.45 crore.

In comparison, sales on the same day last year stood at Rs 98.98 crore, indicating a substantial year-on-year rise.

Officials attributed the surge not only to the festive season but also to improved consumer facilities introduced by BEVCO over the past year.

The corporation had expanded its premium retail infrastructure, including the launch of new premium counters aimed at offering a better purchasing experience and a wider selection of high-end products.

Premium outlets were recently opened in key centres such as Thrissur and Kozhikode, and officials said these had a positive impact on overall sales figures.

The enhanced facilities helped reduce crowding at regular outlets and encouraged higher-value purchases, contributing to the increase in revenue.

The Corporation has traditionally seen a spike in sales during festival periods such as Onam and Christmas, but this year’s figures mark one of the highest Christmas week turnovers recorded by the state-run corporation.

The rise in liquor sales is expected to provide a significant boost to the State exchequer, as the corporation is a major contributor to Kerala’s revenue through taxes and duties.

Liquor is sold through state-run 325 retail outlets.

Studies have shown that around 10 per cent of the 3.30 crore Kerala population are tipplers, including around three lakh women.

In 2024–25, Kerala’s liquor sales rose to Rs 19,730.66 crore, up from Rs 19,069.27 crore in 2023–24, marking an annual growth of 3.5 per cent.

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Business

Govt drive returns Rs 2,000 crore unclaimed savings to rightful owners

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New Delhi, Dec 26: The government has succeeded in returning to the rightful owners a total amount of nearly Rs 2,000 crore that was stuck as “unclaimed savings” across banks, insurance, mutual funds, dividends, shares, and retirement benefits held within the regulated financial system, according to an official statement issued on Friday.

The funds have been restored through the Centre’s “Your Money, Your Right” nationwide awareness and facilitation initiative, launched in October 2025 to help citizens identify and reclaim unclaimed financial assets. The initiative is being coordinated by the Finance Ministry’s Department of Financial Services, with financial sector regulators reaching across digital portals with district-level facilitation.

Across generations, Indian families have saved carefully through opening bank accounts, purchasing insurance policies, investing in mutual funds, earning dividends from shares, and setting aside money for retirement. These financial decisions are taken with a hope and responsibility, often to secure children’s education, support healthcare needs, and ensure dignity in old age.

Yet, over time, a significant portion of these hard-earned savings has remained unclaimed. The money has not vanished, nor has it been misused. It lies safely with regulated financial institutions, separated from its rightful owners due to a lack of awareness, outdated records, changes in residence, or missing documentation. In many cases, families are simply unaware that such assets exist.

The volume of unclaimed financial assets in India is significant and spans multiple segments of the formal financial system. Indicative estimates suggest that Indian banks together hold around Rs 78,000 crore in unclaimed deposits. Unclaimed insurance policy proceeds are estimated at nearly Rs 14,000 crore, while unclaimed amounts in mutual funds are about Rs 3,000 crore. In addition, unclaimed dividends account for around Rs 9,000 crore, according to official figures.

Together, these amounts underline the scale of unclaimed savings belonging to citizens that continue to remain unused, despite being securely held within the financial system.

Your Money, Your Right is a nationwide effort to reconnect citizens with these forgotten financial assets and ensure that money that belongs to individuals and families ultimately finds its way back to them.

These unclaimed financial assets arise when money held with financial institutions is not claimed by the account holder or their legal heirs for a prolonged period. Such assets include:

*Bank deposits such as savings accounts, current accounts, fixed deposits, and recurring deposits that have not been operated for ten years or more.

*Insurance policy proceeds that remain unpaid beyond the due date

*Mutual fund redemption proceeds or dividends that could not be credited due to reasons such as a change in bank account, bank account closure, incomplete bank account in records, etc.

*Dividends and shares that remain unclaimed and are transferred to statutory authorities

*Pension and retirement benefits that are not claimed within the normal course

In most cases, assets may become unclaimed because of routine life events such as migration for work, changes in contact details, closure of old bank accounts, or lack of information among family members and legal heirs.

The Government is coordinating with the Reserve Bank of India (RBI), the Insurance Regulatory and Development Authority of India (IRDAI), the Securities and Exchange Board of India (SEBI), the Investor Education and Protection Fund Authority (IEPFA), and the Pension Fund Regulatory and Development Authority (PFRDA) to help citizens identify, access and reclaim financial assets that legally belong to them, using simple processes and transparent systems.

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Business

2026 set to break new records with ‘Make in India’ and PLI schemes firmly in place

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New Delhi, Dec 26: India’s electronics and semiconductor journey has moved from intent to execution – creating several new highs this year — and 2026 is set to break new records with ‘Make in India’ and production-linked incentive (PLI) schemes firmly in place — establishing India as a competitive and trusted electronics manufacturing destination globally.

According to government data, electronics production has increased sharply from about Rs 1.9 lakh crore in 2014-15 to around Rs 11.3 lakh crore in 2024–25. Electronics exports have also risen from Rs 38,000 crore to more than Rs 3.27 lakh crore during the same period.

India had only two mobile phone manufacturing units in 2014-15, which has now increased to around 300 units. Mobile phone production has grown from Rs 18,000 crore to Rs 5.45 lakh crore, while exports have surged from Rs 1,500 crore to nearly Rs 2 lakh crore.

Electronics exports have risen from Rs 38,000 crore to more than Rs 3.27 lakh crore during the same period.

Meanwhile, the Modified Electronics Manufacturing Clusters (EMC 2.0), located in 10 states with projected investments of Rs 1,46,846 crore, have estimated to generate about 1.80 lakh jobs.

Over the past decade, India’s manufacturing base, particularly in electronics and mobile phones, has expanded substantially, and the country has emerged as a net exporter in several key sectors.

According to Pankaj Mohindroo, Chairman, ICEA, this year marked a defining phase for ‘Make in India’, with the PLI framework firmly establishing India as a competitive and trusted electronics manufacturing destination.

“PLI has accelerated scale, deepened localisation, expanded exports and integrated India into global value chains. As we head into the next phase that is 2026. The sustained policy continuity, faster approvals and focus on component ecosystems will be critical to moving India from volume led manufacturing to high value, innovation-driven production,” he said in a statement.

Ashok Chandak, President of the India Electronics and Semiconductors Association (IESA) and SEMI India, said that India’s electronics growth story is no longer episodic — it is structural.

Policymakers, global and Indian industry leaders, and ecosystem stakeholders are now aligned on building resilient, sustainable, and globally competitive value chains, he mentioned.

“As discussions in 2025 highlighted — spanning policies and incentives, electronics value addition, skilling, academic partnerships, and industry collaboration — the next phase must focus on execution, joint R&D, and technology transfer. The increased use of locally made semiconductors and components will be central to deeper value addition and the long-term success of India’s electronics industry,” Chandak noted.

India’s semiconductor journey has also moved from intent to execution, marking a clear structural shift.

Policymakers, global and Indian industry leaders, and ecosystem stakeholders are aligned on building resilient and competitive semiconductor value chains.

Key priorities discussed in 2025, including semiconductor policies and incentives, human capital development, fabs, advanced packaging and OSAT, academic partnerships, and industry engagement, underscore the need for joint R&D, technology transfer, and well-defined pathways to scale.

Under the Semicon India Programme, 10 units have been approved with an investment of Rs 1.6 lakh crore, which include silicon fab, silicon carbide fab, advanced packaging, and memory packaging.

“Over the next three years, disciplined execution and localisation across design, manufacturing, and advanced packaging will be critical to enable chips for high-volume electronic products consumed locally,” said Chandak.

The government also launched a production-linked incentive scheme (PLI) for large-scale electronics manufacturing of mobile phones and certain specified components. The scheme has attracted investment of Rs 14,065 crore up to October 2025.

To target the manufacturing of IT Hardware, the government launched PLI for IT Hardware for promoting the manufacturing of laptops, tablets, servers and ultra small form factor (USFF) devices. PLI for IT hardware have attracted investment of Rs 846 crore till October 2025.

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