Mumbai: To enhance citizen participation in providing civic services and amenities to Mumbaikars and to resolve their grievances in a speedy and effective manner, the Information Technology Department of Mumbai Municipal Corporation has implemented ‘Marg Pranali’ (Grievance Management System). The system was launched by Mumbai Mayor Ritu Tawde at the Brihanmumbai Municipal Corporation headquarters today (April 22, 2026). Ganesh Khankar, Leader of Opposition Kishori Pednekar, Mumbai Electricity Supply and Transport (BEST) Committee Chairman Trishna Vishwas Rao, Improvement Committee Chairman Scindia Doshi (Sakre), Market and Garden Committee Chairman Hetal Gala, Legal Committee Chairman Daksha Karkar, Women and Child Welfare Committee Chairman Manal Tarde, Construction Committee Chairman Sangeeta Sharma, Samajwadi Party Group Leader Amin Abrahani and other office bearers were present on the occasion. Apart from this, Municipal Commissioner Ashwini Bhide, Additional Municipal Commissioner (Western Suburbs) Dr. Vipin Sharma, Additional Municipal Commissioner (Eastern Suburbs) Dr. Avinash Dhakne, Joint Commissioner (Vigilance) M. Devendra Singh, Deputy Commissioner (Municipal Commissioner’s Office) Prashant Gaikwad, Deputy Commissioner (Public Health) Sharad Urdu and Director Technology Sharad Urdu and other concerned officers were present from the administration.

To redress the grievances of the citizens of Mumbai, the Municipal Corporation uses the website www.mcgm.gov.in, Civil Helpline No. 1916, ‘My BMC’ mobile app, WhatsApp chatbot, ‘Pothole Quick Fix’ system, direct mail and complaints through social media (ex., Facebook, Instagram). To further empower all these services and make all types of complaints available on a single platform and resolve them promptly and effectively, a comprehensive digital initiative called ‘Management and Grievance Redressal’ has been implemented by the Information Technology Department of the Municipal Corporation. In the next phase, services of RETMS portal, Government’s PMO PG, App Sarkar portal will also be included in this service.

This initiative will make it easier to manage complaints received through various media through a single system. Citizens will receive automatic notifications on all stages of complaint registration, categorization by the concerned department, progress information and resolution of the complaint. This will increase transparency in the complaint redressal process. It will be easier for citizens to get timely information about their complaints. In addition, through a dashboard showing live information in the system, it will be easier for senior officers to monitor department-wise pending complaints and ensure their redressal within the stipulated time frame. Prioritization will also be more effective by keeping in mind the nature and seriousness of the complaints.

With the help of Geographic Information System (GIS), it will be easier to accurately identify and monitor the location of complaints. In addition, after the redressal of complaints, it will help in continuously improving the quality of service by taking feedback from the citizens.

By integrating complaints received from different sources into one system, the speed of response will increase. Communication between departments will be strengthened. It will also be possible to maintain effective control over the complaint redressal process. Along with this, this step will help in strengthening communication with the citizens. Also, the redressal of the complaints of the citizens will be more effective and faster.

Mumbai: After BJP leader Nazia Elahi’s ruckus at the Lenskart store in Andheri, Mumbai Police Commissioner Devin Bharti has said that action will be taken against those who disturb the order and environment, regardless of whether they belong to any organization or political party. He said that the Lenskart store or those concerned have not filed any complaint with the police, but if anyone files a complaint in this regard, the police will take action. He said that no one is allowed to disturb the environment or spread communalism and extremism in Mumbai and if someone forcibly enters someone’s place, it falls under the category of a crime. A video of Nazia Elahi went viral in which she was seen saying that Hindu employees are not allowed to apply Kalava, Rudraksha and Tilak in the store, while there is no such restriction for other religions. Along with this, Nazia Elahi also got into an argument with Muslim employee Mohsin Khan and this video of argument went viral. When Mumbai Police Commissioner Devin Bharti was asked about this, he said that action will be taken against anyone who disrupts law and order or promotes communalism, regardless of whether they belong to any party or organization.

Mumbai: The BJP had held a rally by blocking the road in the limits of Mumbai’s Worli police station against the rejection of the Women’s Bill in Parliament, on which the police have claimed to have registered a case. This case has been registered against the organizer, while the rally was allowed, but the police have registered a case for jamming the road for 20 minutes and causing traffic disruption. It should be noted that a BJP rally was held in Mumbai, to which a woman passenger objected and said that instead of blocking the road, a rally should be held in the field. This video went viral on social media, after which the police have registered a case against the organizer and are investigating the matter further. Mumbai Police Commissioner Devin Bharti has confirmed this. The police have registered this case for violating the permit. The police said that the conditions on which the permission was given were violated, so a case has been registered under Section 138. The police have registered a case of occupying the road and holding traffic hostage. Further investigation is also underway in this matter. The police said that the rally had caused disruption to the traffic system and this action was taken after that.