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Igatpuri Fake Call Centre Probe: How A Fake Call Centre Network Grew Under An IG’s Supervision, CBI Probe Reveals Shocking

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Mumbai: The Central Bureau of Investigation (CBI) is probing a sprawling fake call centre network dismantled in Igatpuri in August 2025, which allegedly operated under the protection of an Inspector General of Police (IGP)-rank officer of the Maharashtra Police, considered one of the masterminds. The officer, with significant political clout, reportedly provided protection and logistical support to the syndicate, which allegedly had links across multiple districts and possible political backing.

Sources indicate the IG-rank officer exercised influence within the political and police hierarchy, allegedly controlling IPS postings, overseeing promotions, and directing the relocation and operations of illegal call centres. The network had a hierarchical, corporate-style structure involving officers from the IG-level oversight down to constables. It even maintained an internal “crisis management team” led by SP-rank officers and extending to local crime branch units and station-level officials. This setup allegedly ensured quick responses to enforcement actions, allowing the multi-crore operation to continue unhindered.    

Investigators believe the network first took root around 2020–21 in Palghar district, where three fake call centres allegedly operated under the shield of a senior Superintendent of Police (SP)-rank officer in areas like Saphale, Wada, and Mokhada. Each centre boasted 25-30 “desks,” with operators paying Rs 1-2 lakh per table in monthly protection fees, generating Rs 10-15 lakh daily per table through frauds peddling fake Viagra, Amazon gift cards, credit card scams, and bogus ayurvedic products.The operation relied on advanced digital tools, cloud servers, e-commerce gateways, and VPNs to target international victims. A significant portion of illicit proceeds reportedly flowed via hawala networks to senior police brass, including IG-level officials. 

The Palghar network expanded further in 2022. The officer, then a Superintendent of Police (SP) and now the IG in question, was promoted and posted as Joint Head of Law and Order in Thane, assuming a senior supervisory role. Soon after, in April 2022, a newly promoted IPS officer from Palghar, who controlled the three call centres, joined him as Additional Commissioner of Police (Addl CP) in Thane. These two senior officers, allegedly in collusion with a DCP-rank promotee IPS officer, facilitated the relocation of the Palghar network to Thane in June 2022. Operational control of the syndicate allegedly remained with the same core team,  led by absconding accused Sandeep Singh and arrested accused Vishal Yadav, both of whom were later linked to the Igatpuri call centre network busted by the CBI on August 8 this year.   

Later that year,a DCP-rank officer transferred to Mira Road allegedly shifted one Thane-based call centre to the Mira Road–Vasai–Virar (MBVV) jurisdiction. By the end of 2022, three units operated across Thane and MBVV, with senior officers allegedly collecting substantial protection payments. Sources described these relocations as strategic, designed to evade law enforcement, rather than routine precautions.   

A senior officer, speaking on condition of anonymity, said it was a calculated strategy, allegedly orchestrated with the involvement of senior IPS officers. All logistical requirements for leasing premises, including forged KYC documents and advance cash rentals, were reportedly arranged through middlemen.  The officer added that this process would not have been possible without police links, particularly the blessings of senior officials. By shifting premises, changing internet providers, SIM cards, and IP addresses, the operators effectively erased digital footprints, evading law enforcement while recruiting unsuspecting employees under new identities. 

Investigation findings suggest that this syndicate of uniform and fake call centre operations allegedly generated crores of rupees annually over the past few years, functioning through a meticulously organised system of fund collection, distribution, and laundering. Lower-rank officers, identified as Khade, Patil, and Nimde, are alleged to have acted as intermediaries, collecting protection money and funneling it through hawala agents, who then reportedly routed the funds to senior officers. Both senior and junior police officers are now reportedly under CBI scrutiny.   

The network reportedly continued to operate even as senior officers changed postings. In June 2024, the senior Thane officer was promoted and transferred to Special Inspector General (IG) of Nashik Range. During his absence, the Additional CP-rank IPS officer reportedly faced challenges in managing the operations  but remained active.In May 2025, the IG-rank officer allegedly ensured the transfer of the Additional CP-rank officer from Thane to a prime position in the MBVV Commissionerate. Following this move, the Thane units were allegedly shuttered and quickly re-established in the new MBVV jurisdiction. 

  The establishment of a new fake call centre in Mira Road faced resistance from an active syndicate led by Sadik, whose network was already operational in the MBVV region, defrauding U.S. citizens. A raid on May 26, 2025 by MBVV police, dismantled Sadik’s network. Although the Additional CP’s unit continued operations briefly, it was eventually shut down due to conflicts with Sadik’s group. Despite his alleged involvement in the syndicate, the Additional CP remains in service and currently heads the Special Investigation Team (SIT) appointed by the DGP to probe a controversial custodial death (or ‘encounter killing’) case.

Central agency sources revealed that even after the IG’s promotion and transfer to Nashik, the call centre operations remained under his control. Units in Thane, Navi Mumbai, Raigad, and Karjat were managed by trusted officers under the supervision of some of his close promotee IPS officers.A few months after he assumed charge in Nashik, these call centres were allegedly shifted back to his jurisdiction, ensuring that the operations continued under his oversight, with substantial amounts of protection money reportedly collected regularly.

The CBI has seized extensive digital evidence, including call logs, server data, and financial transactions, which may establish a direct chain of command between operators and high-ranking officers. Several senior officials are under investigation. “The probe is at a critical stage,” said an official familiar with the case. “We are uncovering the anatomy of an organised racket that operated under the very noses of those meant to stop it.”  

National News

Married daughters cannot be excluded from compassionate appointments: SC

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New Delhi, July 31: The Supreme Court has ruled that a married daughter cannot be denied consideration for compassionate appointment merely because a state government policy allows such appointments only to divorced or deserted daughters, holding that such a classification is unconstitutional and violative of Article 14 of the Constitution.

A Bench of Justices M.M. Sundresh and Prasanna B. Varale allowed an appeal filed by Sayara Khatoon and her daughter against a Patna High Court order, which had upheld the rejection of the daughter’s claim for compassionate appointment following the death of her father.

The appellants had questioned the Bihar government’s December 10, 2014 policy, under which only a divorced or deserted daughter is eligible for compassionate appointment.

The state government had also rejected the claim on the ground that the deceased employee’s brother had objected to the appointment.

However, the Supreme Court recorded that the brother had earlier furnished a no-objection certificate, observing that “the said ground for rejection no longer survives”.

On the policy restricting compassionate appointment to divorced or deserted daughters, the Justice Sundresh-led Bench held that any distinction between sons and daughters in such matters is constitutionally impermissible.

“This Court has repeatedly held that any classification differentiating a daughter from a son is, per se, unconstitutional,” the apex court said.

It added that “classification restricting eligibility only to a divorced or deserted daughter cannot be sustained in the eye of law”.

Rejecting the presumption underlying the Bihar government’s policy, the Supreme Court observed: “There cannot be a presumption in law that, after marriage, a daughter severs her ties with her parental family and resides with her husband in her matrimonial home.”

The order noted that the appellant had specifically stated that although her divorce had not been formally recognised in law, she had been living with her parental family and enjoyed the support of her mother and brother.

“In any event, adopting a hyper-technical approach cannot be a ground to deny consideration of her claim for compassionate appointment,” the bench said.

Setting aside the Patna High Court’s order as well as the rejection of the compassionate appointment claim, the apex court directed the Bihar authorities to reconsider the appellant’s case on merits.

“The respondent (Bihar government) is directed to consider the case of the appellant for compassionate appointment on merits within a period of eight weeks from the date of receipt of a copy of this order,” it ordered.

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‘Are you from the BJP?’: Rahul snaps at scribe over Delhi cops’ families media meet

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New Delhi, July 31: Rahul Gandhi, the Leader of Opposition in the Lok Sabha, on Friday responded to a question regarding the plight of families of Delhi Police personnel injured during the July 20 student march from Jantar Mantar to Parliament with a remark, “Are you from the BJP?”

Many families of Delhi Police personnel who sustained injuries during the clashes with protesting students on July 20 held a press conference earlier in the day, recounting their ordeal and personal hardships they underwent during the troubling hours.

They also demanded answers from those politicising the violence in favour of the protesting groups and sought justice for their family.

When a scribe questioned Rahul Gandhi on the Parliament premises, seeking his response to the press conference where the cops’ families shared their complaints and travails, the LoP snapped at him, asking, “Bhaiya, are you from the BJP?”

Rahul Gandhi’s response, seen as insensitive and indifferent to Delhi police personnel, comes after the families shared personal accounts of their sufferings, in the wake of violence inflicted on the injured personnel and questioned why their agony was being overlooked at the cost of protesters, many of whom have a ‘criminal past’.

According to reports, more than 200 police personnel were injured, some of them grievously, when the ‘Sansad Chalo’ march helmed by Cockroach Janata Party (CJP) turned violent, leading to stone-pelting and violence against the police by the protesting groups, which, as reports, were infiltrated by miscreants and those with criminal antecedents.

As the families of Delhi Police personnel injured in violent clashes during the July 20 students’ stir demanded justice in the press conference, the issue also snowballed into a political controversy with Congress and BJP firing salvos at each other.

A noted Opposition leader accused the government of hatching a plot to pit cops against the students to deflect attention from the brutality inflicted on them, while BJP’s Ravi Shankar Prasad questioned the former’s sensitivity regarding police and their families.

Speaking to the media, Ravi Shankar Prasad said, “The attack on police personnel and the injuries they sustained is a matter where we should show sensitivity. They also have families, they also have children, and they also have human rights.”

“We respect the youth, but if criminals are involved behind such protests and are involved in attacking police personnel, then it raises serious questions,” he stated.

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Business

Indian Railways launches online excess luggage booking with ticket reservations

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New Delhi, July 31: Passengers travelling by train can now book and pay for excess luggage online while reserving their tickets, as Indian Railways on Friday rolled out a new digital facility aimed at making the travel process more convenient.

The service integrates excess luggage booking with the online ticket reservation system, eliminating the need for passengers to visit parcel offices separately before boarding.

Previously, travellers carrying baggage beyond the free allowance had to complete a separate booking process at railway parcel counters, often leading to additional paperwork and long queues.

The online excess luggage booking facility is available only to passengers holding confirmed tickets and is restricted to travel classes where carrying luggage beyond the free allowance is permitted upon payment of the prescribed charges.

Passengers travelling in AC First Class, AC 2-Tier, First Class, Sleeper Class and Second Class can avail of the service.

However, those travelling in AC 3-Tier and AC Chair Car will not be eligible, as the maximum permissible baggage limit in these classes is the same as the free luggage allowance.

Under the existing baggage rules, AC First Class passengers are entitled to carry up to 70 kg free of charge and can carry a maximum of 150 kg after paying excess luggage charges.

Passengers in AC 2-Tier and First Class are allowed 50 kg free, with a maximum permissible limit of 100 kg.

Sleeper Class passengers can carry 40 kg free and up to 80 kg in total, while Second Class passengers have a free allowance of 35 kg and a maximum limit of 70 kg.

In contrast, AC 3-Tier and AC Chair Car passengers can carry up to 40 kg, which also serves as the maximum permissible limit.

Indian Railways has clarified that passengers carrying baggage beyond the free allowance but within the prescribed maximum limits will be required to pay applicable excess luggage charges.

Apart from weight restrictions, the Railways also enforces size limits for luggage carried inside passenger coaches.

Trunks, suitcases and boxes measuring up to 100 cm × 60 cm × 25 cm are generally permitted inside compartments.

However, passengers travelling in AC 3-Tier and AC Chair Car coaches must adhere to a smaller size limit of 55 cm × 45 cm × 22.5 cm.

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