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Igatpuri Fake Call Centre Probe: How A Fake Call Centre Network Grew Under An IG’s Supervision, CBI Probe Reveals Shocking

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Mumbai: The Central Bureau of Investigation (CBI) is probing a sprawling fake call centre network dismantled in Igatpuri in August 2025, which allegedly operated under the protection of an Inspector General of Police (IGP)-rank officer of the Maharashtra Police, considered one of the masterminds. The officer, with significant political clout, reportedly provided protection and logistical support to the syndicate, which allegedly had links across multiple districts and possible political backing.

Sources indicate the IG-rank officer exercised influence within the political and police hierarchy, allegedly controlling IPS postings, overseeing promotions, and directing the relocation and operations of illegal call centres. The network had a hierarchical, corporate-style structure involving officers from the IG-level oversight down to constables. It even maintained an internal “crisis management team” led by SP-rank officers and extending to local crime branch units and station-level officials. This setup allegedly ensured quick responses to enforcement actions, allowing the multi-crore operation to continue unhindered.    

Investigators believe the network first took root around 2020–21 in Palghar district, where three fake call centres allegedly operated under the shield of a senior Superintendent of Police (SP)-rank officer in areas like Saphale, Wada, and Mokhada. Each centre boasted 25-30 “desks,” with operators paying Rs 1-2 lakh per table in monthly protection fees, generating Rs 10-15 lakh daily per table through frauds peddling fake Viagra, Amazon gift cards, credit card scams, and bogus ayurvedic products.The operation relied on advanced digital tools, cloud servers, e-commerce gateways, and VPNs to target international victims. A significant portion of illicit proceeds reportedly flowed via hawala networks to senior police brass, including IG-level officials. 

The Palghar network expanded further in 2022. The officer, then a Superintendent of Police (SP) and now the IG in question, was promoted and posted as Joint Head of Law and Order in Thane, assuming a senior supervisory role. Soon after, in April 2022, a newly promoted IPS officer from Palghar, who controlled the three call centres, joined him as Additional Commissioner of Police (Addl CP) in Thane. These two senior officers, allegedly in collusion with a DCP-rank promotee IPS officer, facilitated the relocation of the Palghar network to Thane in June 2022. Operational control of the syndicate allegedly remained with the same core team,  led by absconding accused Sandeep Singh and arrested accused Vishal Yadav, both of whom were later linked to the Igatpuri call centre network busted by the CBI on August 8 this year.   

Later that year,a DCP-rank officer transferred to Mira Road allegedly shifted one Thane-based call centre to the Mira Road–Vasai–Virar (MBVV) jurisdiction. By the end of 2022, three units operated across Thane and MBVV, with senior officers allegedly collecting substantial protection payments. Sources described these relocations as strategic, designed to evade law enforcement, rather than routine precautions.   

A senior officer, speaking on condition of anonymity, said it was a calculated strategy, allegedly orchestrated with the involvement of senior IPS officers. All logistical requirements for leasing premises, including forged KYC documents and advance cash rentals, were reportedly arranged through middlemen.  The officer added that this process would not have been possible without police links, particularly the blessings of senior officials. By shifting premises, changing internet providers, SIM cards, and IP addresses, the operators effectively erased digital footprints, evading law enforcement while recruiting unsuspecting employees under new identities. 

Investigation findings suggest that this syndicate of uniform and fake call centre operations allegedly generated crores of rupees annually over the past few years, functioning through a meticulously organised system of fund collection, distribution, and laundering. Lower-rank officers, identified as Khade, Patil, and Nimde, are alleged to have acted as intermediaries, collecting protection money and funneling it through hawala agents, who then reportedly routed the funds to senior officers. Both senior and junior police officers are now reportedly under CBI scrutiny.   

The network reportedly continued to operate even as senior officers changed postings. In June 2024, the senior Thane officer was promoted and transferred to Special Inspector General (IG) of Nashik Range. During his absence, the Additional CP-rank IPS officer reportedly faced challenges in managing the operations  but remained active.In May 2025, the IG-rank officer allegedly ensured the transfer of the Additional CP-rank officer from Thane to a prime position in the MBVV Commissionerate. Following this move, the Thane units were allegedly shuttered and quickly re-established in the new MBVV jurisdiction. 

  The establishment of a new fake call centre in Mira Road faced resistance from an active syndicate led by Sadik, whose network was already operational in the MBVV region, defrauding U.S. citizens. A raid on May 26, 2025 by MBVV police, dismantled Sadik’s network. Although the Additional CP’s unit continued operations briefly, it was eventually shut down due to conflicts with Sadik’s group. Despite his alleged involvement in the syndicate, the Additional CP remains in service and currently heads the Special Investigation Team (SIT) appointed by the DGP to probe a controversial custodial death (or ‘encounter killing’) case.

Central agency sources revealed that even after the IG’s promotion and transfer to Nashik, the call centre operations remained under his control. Units in Thane, Navi Mumbai, Raigad, and Karjat were managed by trusted officers under the supervision of some of his close promotee IPS officers.A few months after he assumed charge in Nashik, these call centres were allegedly shifted back to his jurisdiction, ensuring that the operations continued under his oversight, with substantial amounts of protection money reportedly collected regularly.

The CBI has seized extensive digital evidence, including call logs, server data, and financial transactions, which may establish a direct chain of command between operators and high-ranking officers. Several senior officials are under investigation. “The probe is at a critical stage,” said an official familiar with the case. “We are uncovering the anatomy of an organised racket that operated under the very noses of those meant to stop it.”  

National News

‘It shows toolkit mindset’, BJP blasts Cong, Rahul over organising stir ahead of NEET re-exams

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New Delhi, June 17: The Bharatiya Janata Party (BJP) on Wednesday launched a scathing critique of Congress and Rahul Gandhi over its proposed nationwide campaign on NEET paper leaks, just days ahead of re-examinations and said that such ‘irresponsible and insensitive’ conduct smacks of a “toolkit mindset”.

The NEET (UG) retest is slated for June 21, following the cancellation of May 3 exams over paper leaks.

The Congress party has announced nationwide student conventions, starting from Rajasthan’s Kota on Wednesday, to protest the government’s ‘inability’ to conduct fair examinations.

During a press conference at party HQ, BJP national spokesperson Sudhanshu Trivedi lambasted the Congress party and Rahul Gandhi for timing their stir just ahead of NEET re-exams, questioning their real intentions and ‘machinations’. He also accused them of misusing and exploiting students’ sentiments for furthering their own political ambitions.

“There are many opportunities to do politics, you can do it after June 21, when the examinations are over. I want to ask you, why have you chosen this moment only? The pupils whom you are taking along for the student convention show that you just want to fulfil your political ambition,” he said.

Trivedi further pointed out that the government is being considerate and sensitive to students’ concerns and has made elaborate efforts to conduct the retest in all fairness, but the Opposition is acting with utmost insensitivity and resorting to “cunning tactics”.

“When the students are engrossed in their studies, are in the final stages of preparation for the impending exams, why does Rahul Gandhi want to stoke apprehension and fear in the minds of wards regarding NEET re-exams?” he asked.

Further taking potshots at Rahul, the BJP leader said that you have failed as a student, as a working professional, you failed in your entrepreneurial stint and made yourself a disaster in politics, but why do you want to play with the lives and future of students?

Sudhanshu Trivedi posed four-pointed questions at the Congress party, demanding why the party chose Kota in the first place, given the huge number of students preparing for competitive examinations here.

“Why do you want to distract students, divert their attention from crucial examinations. Do you want to imperil their career and dreams?” he asked.

Trivedi further said that during the Congress government in Rajasthan, 19 paper leaks happened, but when the BJP came to power, it not only ensured zero paper leaks but also cracked down on more than 400 suspects.

He also claimed that Kota’s coaching institutes and PG guest houses owners were being “intimidated” and “forced” to send their students to participate in the Congress’s student convention.

“This shows the toolkit mindset of Congress; it is a planned and plotted campaign by the Congress party to spread anarchy and chaos,” the BJP leader asserted.

He also said that the protest over paper leaks is nothing but Congress’s toolkit strategy to stoke anarchy, as per the party’s established designs in the past and attempts to derail the process.

Notably, Rahul’s student convention in Kota against NEET paper leaks is slated for later this evening, at Shri Ram Rangmanch in Dussehra Ground. The proposed stir has already triggered political confrontation, with the Congress accusing the Modi govt of crushing the aspirations of millions of young students.

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National News

Gujarat bus accident: Death toll reaches seven; Amit Shah expresses grief

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New Delhi/Vadodara, June 17: Union Home Minister Amit Shah on Wednesday expressed condolences over the fatal luxury bus accident on the Vadodara-Jarod Road in Gujarat, as the death toll from the crash rose to seven and 28 people were injured, including two in critical condition.

In a post on the social media platform X, HM Shah described the incident as “extremely tragic” and said his condolences were with the families of those who had lost their loved ones.

He said the local administration was providing medical facilities to the injured and prayed for their speedy recovery.

“The accident that occurred on the Vadodara-Jarod Road in Gujarat is extremely tragic. My condolences are with those who have lost their loved ones in this accident. The local administration is providing medical facilities to the injured. I pray for the speedy recovery of those who have been injured,” HM Shah wrote.

The accident occurred at around 4 a.m. near Kotambi village when a luxury bus travelling from Banswara in Rajasthan to Surat rammed into the rear of a truck parked on the roadside.

According to preliminary information, the truck had been halted while its driver was checking tyre pressure.

The collision crushed the front portion of the bus, trapping several passengers inside. Local residents and passing motorists rushed to the scene before emergency services arrived and launched rescue operations.

Police, fire brigade personnel and teams from the National Disaster Response Force (NDRF) carried out a large-scale rescue effort.

Firefighters used a JCB machine to separate the two vehicles and cut through the mangled metal of the bus to extricate trapped passengers.

Most of the passengers travelling on the bus were from Rajasthan. The injured were shifted to Sir Sayajirao General (SSG) Hospital and private hospitals in Vadodara, where treatment is continuing.

Hospital authorities said 28 people sustained injuries, with two reported to be in critical condition.

The accident also led to a traffic jam stretching several kilometres along the highway as rescue and clearance operations continued.

Reacting to the tragedy, Gujarat BJP state president described the crash as “extremely shocking and painful” and paid tribute to those who lost their lives.

“The horrific road accident that occurred on the Vadodara-Jarod Road is extremely shocking and painful. I offer my heartfelt tributes to the brothers and sisters who lost their lives in this tragedy and pray that God gives strength to their family members to bear this loss. I also pray for the speedy recovery of all the passengers who were injured in the accident,” he said.

Police have begun an investigation into the circumstances that led to the collision.

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Crime

NEET aspirant dies by suicide in Delhi days before re-exam

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New Delhi, June 17: Days before lakhs of students are set to appear for the NEET-UG re-examination on June 21, a NEET aspirant allegedly died by suicide in Delhi.

The deceased, identified as Renu, lived with her family in the Palam area of South-West Delhi. According to reports, she had appeared for the NEET examination on May 3 and had reportedly been suffering from depression after the examination was cancelled.

Police said that on June 13, Renu’s father had gone to his in-laws’ residence following the death of his father-in-law. Renu was alone at home when the incident occurred. She allegedly died by hanging herself on the evening of June 13.

A suicide note recovered from the spot revealed her emotional distress. In the note, she apologised to her parents and wrote that she had been unable to fulfil their aspirations. The family is originally from Rajasthan.

The incident comes amid growing concern over the mental well-being of students preparing for highly competitive examinations, particularly after the controversy surrounding the NEET examination and allegations of paper leaks.

Earlier this week, a 22-year-old NEET aspirant died by suicide in Rajasthan’s Sikar district. The student, identified as Umesh Mali, was preparing for his third attempt at the NEET examination, which is scheduled to be held on June 21.

This was the second case of a NEET aspirant dying by suicide in Sikar, highlighting the mounting pressure faced by students preparing for competitive entrance examinations.

According to police, Umesh was a native of Nawalgarh in Jhunjhunu district. His father works as a tile contractor in Mumbai. Umesh had been residing in a flat in the Udyog Nagar police station area of Sikar along with his mother, elder sister, and younger brother while preparing for the examination.

In another similar incident reported on Tuesday, a 23-year-old woman in Dehradun allegedly ended her life after reportedly struggling to clear the NEET examination. She left behind a note addressed to her parents that read, “Mummy-Papa, I love you.”

According to investigators, preliminary findings suggest that she had been preparing for the NEET examination for a long time and aspired to pursue a career in medicine.

Meanwhile, NTA Director General Abhishek Singh on Tuesday assured aspirants that the re-examination would be conducted in a secure and error-free manner, while cautioning students and parents against social media rackets claiming to sell “leaked papers” for hefty sums.

In a video message, Singh said there was “no leaked paper for the re-exam” and warned candidates against falling prey to fraudsters operating through Telegram channels.

He said the temporary suspension of the Telegram application till June 22 was aimed at curbing fake news and misleading claims relating to the examination.

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