Grievance Redressal Policy
MumbaiPress.com is committed to responsible journalism, transparency, and accountability. We value our readers and users and provide a clear Grievance Redressal Mechanism in accordance with applicable Indian laws, including the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021.
MumbaiPress.com is a multilingual digital news platform available in English, Hindi, and Urdu, owned and operated by Murshid Enterprises LLP, Mumbai, India.
Objective
The objective of this Grievance Redressal Mechanism is to:
- Address complaints related to news content, accuracy, or ethics
- Resolve concerns regarding publication, correction, or removal of content
- Handle issues related to user rights, privacy, or misuse of content
- Ensure compliance with journalistic standards and applicable laws
Nature of Grievances
Readers, users, or affected parties may raise grievances related to:
- Inaccurate, misleading, or outdated news content
- Violation of privacy or personal rights
- Objectionable, defamatory, or unlawful content
- Copyright infringement
- Editorial or publication-related concerns
- Any other issue related to content published on MumbaiPress.com
Grievance Officer
In compliance with statutory requirements, MumbaiPress.com has appointed a Grievance Officer to address complaints and concerns.
Grievance Officer: Kamar Ansari
Designation: Grievance Redressal Officer
Organization: Murshid Enterprises LLP (MumbaiPress.com)
Email: journalistkamar@gmail.com
Location: Mumbai, Maharashtra, India
Procedure for Submitting a Grievance
A grievance may be submitted by sending an email containing the following details:
- Name and contact details of the complainant
- Clear description of the grievance
- URL(s) or reference to the specific content in question
- Supporting documents or information, if any
Grievances should be sent via email to the official Grievance Officer.
Resolution Timeline
- All grievances will be acknowledged within 24–48 hours of receipt.
- Complaints will be examined and resolved within 15 days, as prescribed under applicable laws.
- Where required, appropriate action such as correction, clarification, disclaimer, or content removal will be taken.
Appeals & Escalation
If a complainant is not satisfied with the resolution provided, they may seek further remedies available under applicable Indian laws and regulations.
Transparency & Fairness
MumbaiPress.com ensures that all grievances are handled fairly, impartially, and in good faith. Filing a grievance does not affect the editorial independence of the platform, but legitimate concerns are addressed responsibly.
Updates to This Policy
This Grievance Redressal Policy may be updated from time to time to reflect legal or operational changes. Updated versions will be published on this page.
Contact Information
For grievances or complaints, please contact:
Grievance Redressal Officer
MumbaiPress.com
Property of Murshid Enterprises LLP
Mumbai, India
Email: journalistkamar@gmail.com
