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Govt-owned insurers goes for organisational rejig, calls for consultants

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Is the central government moving towards merging its four general insurance companies into one?

The question pops up as the four general insurers have decided to restructure the organisation towards profitable growth and have called for Request for Proposal (RFP) from consultancy firms.

The assignment is called “Organisational Efficiencies and Performance Management in Public Sector General Insurance Companies.”

The four insurers are: The Oriental Insurance Company Limited, National Insurance Company Limited, The New India Assurance Company Limited and United India Insurance Company Limited.

Of the four, The New India Assurance is listed in the stock exchanges.

As per the tender, the companies are calling for one consultant for the assignment which is logical as the process, human resource policies and procedures are uniform in the four companies, a senior industry official told IANS.

Though the central government did not proceed further on its earlier announcement to merge the three unlisted non-life insurers- The Oriental Insurance, National Insurance and United India Insurance- or to privatise one of the three.

Given this, the current move seems to be the logical step towards that, say senior industry officials.

Further, the employees in the four companies also demand the same.

According to a senior industry official, the privatisation move is still on the cards and merger is not in consideration of the government.

Be that as it may, as per the RFP, the four companies are undergoing a transformative journey for the last two years with successfully running on the path to profitable growth and efficiencies, optimisation.

“This, being the third year, is earmarked for Organisational Efficiencies.”

Accordingly, there is a proposal for restructuring the organisation to bring in profitable growth and employee development through Performance Management and Capability
Management, in alignment with the key performance indicators (KPI) devised the public sector general insurance companies.

The four companies have found a need for a consultant who could quickly absorb itself into this journey of ongoing reforms and permeate them into each and every branch and staff by designing, handholding and successfully implementing the process of such transition through organisational restructuring, performance management and its real-time measurement, allocation of specific roles and responsibilities as well as performance indicators for sales, non-sales and support staff, capacity and capability building and carefully crafted change management approach.

As on 31.03.2022, the four insurers together have procured a total premium of Rs.75,116 crore with a market share of around 34 per cent.

The total employees’ strength is around 44,743 spread over 6,759 offices.

The expected duration of the proposed assignment for the selected consultants is 10 months, with a provision for extension, if required on existing terms.

As per the RFP, the scope of work involves organisational restructuring that is irreversible providing for digitally enabled workflows to convert operating offices into customer experience and business development centres while centralising underwriting/claims/accounts and others into the Regional Hubs;

– activate all three key channels for retail business growth namely, Agency, Bancassurance and Alternative channels through suitable sales management, incentives and rewards processes;

– create/shift large corporate businesses (both direct and broker-driven) at select6-8 locations, directly reporting to the Head Office.

– provide capacity planning framework through manpower redistribution for both Business Development (BD) and Non-BD roles, with a clear focus on retail business through pre-underwritten products and simplified processes;

– provide a comprehensive reskilling/up – skilling and capability building framework for BD, Non-BD, large corporate and vertical teams to cope with the above restructuring in a confident and motivated manner;

– handhold the insurers in implementing the new organisation structure across functions and geographies by providing carefully designed and sensitively implemented change management approach and communication framework;

– designing objective and quantifiable KPIs for each unique role along with their measurable outcomes and its integration with the performance appraisal system for each PSGIC to achieve y-o-y milestones;

– based on the above KPIs, creating performance dashboards for each sales and non-sales staff at the Operating Offices, Regional Offices and Head Office as well as across functions linked with the core system.

While the majority of the work is centered around a common approach for all the four insurers, the implementation shall happen at individual company level.

“Broadly, 80 per cent of the proposed assignment shall be allocated towards creating unified/common strategies/methodology and frameworks while 20 per cent of the proposed assignment will be allocated towards customising and rolling them out at individual company level,” the RFP said.

Interested consultancy firms should submit their proposals to the Chief Executive, General Insurers’ (Public Sector) Association of India (GIPSA), the coordinating body for the project.

Business

Gold, silver decline up to 1 pc as US-Iran tensions weigh sentiment

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New Delhi, Aug 14: Gold and silver prices traded sharply lower on Friday amid heightened geopolitical uncertainty after US Treasury Secretary Scott Bessent warned of never-before-seen economic measures against Iran.

On the Multi Commodity Exchange (MCX), gold futures (October) declined as much as 0.8 per cent or Rs 1,233 to Rs 1,52,233, hitting an intraday low by 10:22 am.

At the last count, the yellow metal was trading at 1,52,415, down Rs 1,051 or 0.68 per cent. It touched an intraday high of Rs 1,53,200 so far in the session, a decrease of 0.17 per cent or Rs 266 from the previous close.

Similarly, silver futures (September) recorded an intraday low of Rs 2,32,454, decreasing 1.27 per cent or Rs 2,993.

The white metal was trading at Rs 2,32,880, down Rs 2,567 or about 1 per cent. It touched an intraday high of Rs 2,33,982, down 0.62 per cent or Rs 1,465.

Earlier in the day, gold and silver opened at Rs 1,53,200 and Rs 2,33,780, respectively on the MCX.

The selling pressure in precious metals came after reports suggest that Bessent said the US would use a combination of economic isolation and a continued blockade of the Strait of Hormuz.

According to market experts, MCX Gold extends downside momentum, trading near Rs 152,500 after facing rejection from highs near Rs 155,500.

They further noted that immediate resistance is placed at Rs 153,000–Rs 153,500 near open and a decisive move above could push toward Rs 154,000–Rs 154,500.

Immediate support is seen at Rs 152,000–Rs 151,500, followed by stronger support at Rs 151,000, the experts said adding that price continues to hold comfortably above all major EMAs, but MACD indicates slowing bullish momentum and RSI reverses from overbought territory, reflecting possible near-term pressure.

For MCX Silver, the experts stated that immediate support is seen at the Rs 232,000 zone, followed by stronger support at Rs 231,500–Rs 231,000.

Price breaks below the 20-day EMA, with MACD indicating slowing bullish momentum, while RSI eases, supporting the trend-reversal narrative and reflecting near-term pressure. Bias remains cautious, with a break below Rs 232,000 likely to invite further downside.

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Business

India may attract up to $95 billion inflows in FY27 on strong FCNR response: Report

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New Delhi : Robust foreign currency non‑resident (bank) FCNR(B) inflows and related measures from RBI are now expected to generate $90–95 billion of capital inflows in FY27, lifting India’s balance of payments to a surplus of $64 billion, a report has said.

The report from CareEdge Ratings said the agency has revised up its FCNR(B) projection to about $80 billion and expects External Commercial Borrowings and Overseas Foreign Currency inflows at $10–15 billion.

Consequently, India’s capital account surplus is now expected to increase to approximately $108 billion, compared with a surplus of just $2 billion in the previous year

The report added that the BoP is forecast to improve to a $64 billion surplus in FY27 from deficits of $23.6 billion in FY26 and $5 billion in FY25.

“This would represent a substantial strengthening of India’s external position and provide an important buffer against global volatility,” the ratings agency said.

The concessional swap windows for FCNR(B) deposits, External Commercial Borrowings (ECBs) and Overseas Foreign Currency Borrowings (OFCBs), amongst other policy measures announced on June 5, 2026, have seen a strong response.

The firm noted these measures have attracted USD 40.8 billion, with FCNR(B) inflows accounting for $36.7 billion, and ECBs and OFCBs together accounting for $4.1 billion between June 5 and July 31, 2026.

Large banks are currently offering deposit rates in the 6.0-6.5 per cent range, while some smaller and newer banks are offering rates close to 7 per cent for FCNR deposits.

Additionally, the availability of significant leverage for investors, with some foreign banks reportedly offering leverage as high as 19-fold to 29-fold in some cases, appears to have enhanced the attractiveness of the scheme and supported stronger-than-expected participation.

The report noted that strong capital inflows could ease domestic liquidity as banking system liquidity averaged around Rs 1.1 trillion in July and has risen to Rs 3 trillion so far in August, supported by month‑end inflows.

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Business

Sensex, Nifty open flat as investors weigh strong domestic fundamentals against oil price risks

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Mumbai, Aug 13: Equity benchmarks opened little changed on Thursday as investors balanced robust domestic growth indicators against lingering concerns over crude oil prices.

Sensex opened 145.56 points or 0.19 per cent higher at 78,111.91, while Nifty slipped marginally by 4.35 points or 0.02 per cent to 24,431.60.

Sector-wise, Nifty Media index rose 0.61 per cent, followed by Nifty Auto which gained 0.39 per cent.

On the other hand, rate-sensitive and heavyweight sectors witnessed selling pressure. Nifty Realty declined 0.81 per cent, Nifty IT fell 0.69 per cent, while Nifty PSU Bank, Oil & Gas and Private Bank indices shed up to 0.61 per cent.

According to market experts, equities are likely to remain in a consolidation phase in the near term due to strong domestic macroeconomic fundamentals and sustained inflows from domestic investors.

High-frequency indicators such as GST collections, freight movement, automobile sales and credit growth continue to signal resilience in the economy and could support earnings growth going forward, they added.

However, elevated crude oil prices and uncertainty surrounding their future trajectory remain key risks for the market, the experts said.

Technical analysts noted that Wednesday’s rebound from the 20-day moving average and the formation of a hammer candlestick pattern have improved the near-term outlook.

“The recent price action has opened the possibility of a move towards the 24,540-24,666 zone initially, followed by 24,850-25,100. However, some consolidation may emerge near 24,490,” according to them.

Meanwhile, Brent crude slipped more than 1 per cent to $87.75 a barrel, while US West Texas Intermediate (WTI) fell 1.64 per cent to $81.90 per barrel, helping ease concerns over inflationary pressures and input costs.

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