Business
Govt-owned insurers goes for organisational rejig, calls for consultants
Is the central government moving towards merging its four general insurance companies into one?
The question pops up as the four general insurers have decided to restructure the organisation towards profitable growth and have called for Request for Proposal (RFP) from consultancy firms.
The assignment is called “Organisational Efficiencies and Performance Management in Public Sector General Insurance Companies.”
The four insurers are: The Oriental Insurance Company Limited, National Insurance Company Limited, The New India Assurance Company Limited and United India Insurance Company Limited.
Of the four, The New India Assurance is listed in the stock exchanges.
As per the tender, the companies are calling for one consultant for the assignment which is logical as the process, human resource policies and procedures are uniform in the four companies, a senior industry official told IANS.
Though the central government did not proceed further on its earlier announcement to merge the three unlisted non-life insurers- The Oriental Insurance, National Insurance and United India Insurance- or to privatise one of the three.
Given this, the current move seems to be the logical step towards that, say senior industry officials.
Further, the employees in the four companies also demand the same.
According to a senior industry official, the privatisation move is still on the cards and merger is not in consideration of the government.
Be that as it may, as per the RFP, the four companies are undergoing a transformative journey for the last two years with successfully running on the path to profitable growth and efficiencies, optimisation.
“This, being the third year, is earmarked for Organisational Efficiencies.”
Accordingly, there is a proposal for restructuring the organisation to bring in profitable growth and employee development through Performance Management and Capability
Management, in alignment with the key performance indicators (KPI) devised the public sector general insurance companies.
The four companies have found a need for a consultant who could quickly absorb itself into this journey of ongoing reforms and permeate them into each and every branch and staff by designing, handholding and successfully implementing the process of such transition through organisational restructuring, performance management and its real-time measurement, allocation of specific roles and responsibilities as well as performance indicators for sales, non-sales and support staff, capacity and capability building and carefully crafted change management approach.
As on 31.03.2022, the four insurers together have procured a total premium of Rs.75,116 crore with a market share of around 34 per cent.
The total employees’ strength is around 44,743 spread over 6,759 offices.
The expected duration of the proposed assignment for the selected consultants is 10 months, with a provision for extension, if required on existing terms.
As per the RFP, the scope of work involves organisational restructuring that is irreversible providing for digitally enabled workflows to convert operating offices into customer experience and business development centres while centralising underwriting/claims/accounts and others into the Regional Hubs;
– activate all three key channels for retail business growth namely, Agency, Bancassurance and Alternative channels through suitable sales management, incentives and rewards processes;
– create/shift large corporate businesses (both direct and broker-driven) at select6-8 locations, directly reporting to the Head Office.
– provide capacity planning framework through manpower redistribution for both Business Development (BD) and Non-BD roles, with a clear focus on retail business through pre-underwritten products and simplified processes;
– provide a comprehensive reskilling/up – skilling and capability building framework for BD, Non-BD, large corporate and vertical teams to cope with the above restructuring in a confident and motivated manner;
– handhold the insurers in implementing the new organisation structure across functions and geographies by providing carefully designed and sensitively implemented change management approach and communication framework;
– designing objective and quantifiable KPIs for each unique role along with their measurable outcomes and its integration with the performance appraisal system for each PSGIC to achieve y-o-y milestones;
– based on the above KPIs, creating performance dashboards for each sales and non-sales staff at the Operating Offices, Regional Offices and Head Office as well as across functions linked with the core system.
While the majority of the work is centered around a common approach for all the four insurers, the implementation shall happen at individual company level.
“Broadly, 80 per cent of the proposed assignment shall be allocated towards creating unified/common strategies/methodology and frameworks while 20 per cent of the proposed assignment will be allocated towards customising and rolling them out at individual company level,” the RFP said.
Interested consultancy firms should submit their proposals to the Chief Executive, General Insurers’ (Public Sector) Association of India (GIPSA), the coordinating body for the project.
Mumbai, Gold and silver traded higher on Wednesday, tracking weakness in oil prices and the dollar index, with both precious metals gaining up to 3 per cent.
On the Multi Commodity Exchange (MCX), gold futures (June 5) opened at Rs 1,52,000 per 10 grams, up Rs 2,247 or 1.5 per cent from the previous close of Rs 1,49,753.
At 11:30 am, gold was trading at Rs 1,52,419, up Rs 2,666 or 1.78 per cent. So far in the session, the yellow metal has touched an intraday high of Rs 1,52,450, up Rs 2,697 or 1.8 per cent. At the intraday low, it was still trading higher by Rs 1,900 or 1.26 per cent at Rs 1,51,653.
Meanwhile, silver futures (July 3) opened at Rs 2,49,316 per kg — also the intraday low so far — a jump of Rs 5,000 or 2.04 per cent from the previous close. At the time of filing the report, it was trading at Rs 2,51,699, up Rs 7,383 or 3.02 per cent.
In the international market as well, precious metals were trading higher. COMEX gold was up 1.92 per cent at $4,656 per ounce, while silver gained 3.45 per cent to $76.12 per ounce.
Analysts said gold prices edged higher after recovering from a one-month low, supported by easing concerns over US-Iran tensions and some stability in oil prices.
However, elevated crude prices and expectations of a prolonged higher interest rate environment continue to cap gains in bullion, they added.
In addition, the dollar index slipped 0.34 per cent to 97.97. The dollar index measures the US dollar’s strength against a basket of six major currencies, the euro, Japanese yen, pound sterling, Canadian dollar, Swedish krona and Swiss franc.
Typically, a weaker dollar supports prices of precious metals like gold and silver.
On Tuesday, international oil benchmark Brent crude fell 2.30 per cent to $107.33 per barrel, while US West Texas Intermediate crude declined 3 per cent to $99.12 per barrel.
Mumbai, May 4: Gold and silver prices declined up to 1 per cent on Monday amid signs of easing geopolitical tensions between the US and Iran, following remarks by US President Donald Trump.
On the Multi Commodity Exchange (MCX), gold contracts for June 5 opened at Rs 1,51,150, down Rs 382 or 0.25 per cent from the previous close of Rs 1,51,532.
At around 11.30 a.m., gold was trading at Rs 1,50,623, lower by Rs 729 or 0.48 per cent. The yellow metal touched an intraday low of Rs 1,50,400, a decline of 0.62 per cent or Rs 952, and an intraday high of Rs 1,51,347.
On the other hand, silver contracts for July 3 opened at Rs 2,50,699, down Rs 238 or 0.09 per cent compared to the previous close of Rs 2,50,937. The white metal was trading at Rs 2,49,600, down Rs 1,337 or 0.53 per cent.
So far in the session, silver futures hit a low of Rs 2,49,600, a decrease of 1.05 per cent or Rs 2,599, and a high of Rs 2,51,231.
Meanwhile, in the international market, both precious metals remained under pressure. COMEX gold was down 0.55 per cent at $4,619 per ounce, while silver declined 0.48 per cent to $76.065 per ounce.
A commodity market expert said gold prices extended last week’s decline, hovering near one-month lows, as a stronger dollar and elevated crude oil prices weighed on sentiment.
The expert further noted that while easing US-Iran tensions reduced some safe-haven demand, supply risks in the Strait of Hormuz continued to fuel inflation concerns, prompting a cautiously hawkish stance from major central banks, which also weighed on bullion.
US President Donald Trump said the United States would initiate efforts to help vessels stranded in the Strait of Hormuz, describing the move as a humanitarian gesture aimed at assisting neutral countries not involved in the ongoing US-Iran conflict.
According to Trump, Washington would launch ‘Project Freedom’ to guide the stranded ships and their crews safely through the route.
However, he warned that Iran would face a strong response if any threat emerged.
In addition, crude oil prices declined sharply.
Brent crude fell 0.61 per cent to $107.51 per barrel, while US West Texas Intermediate (WTI) dropped 2.77 per cent to $99.11 a barrel.
New Delhi, May 3: Amid the ongoing West Asia conflict, OPEC+ countries have agreed in principle to raise oil output targets in June.
Multiple reports say that seven OPEC+ countries have agreed to raise oil output targets by about 188,000 barrels per day next month. The output hike would rather be largely symbolic until Strait of Hormuz reopens.
This will be the third consecutive monthly increase amid the geopolitical crisis and the departure of the UAE from the group.
With the UAE leaving, OPEC+ includes 21 members, including Iran.
However, only the seven nations (and the UAE) have been involved in monthly production decisions. Iran, also an OPEC+ member, has seen its own exports dwindle amid the blockade.
Crude oil output from all OPEC+ members averaged 35.06 million bpd in March, down 7.70 million bpd from February.
Last week, the UAE announced it was leaving the OPEC and OPEC+ cartels in what is seen as a major setback to the group of oil-exporting countries led by Saudi Arabia. The UAE said the decision reflected its “long-term strategic and economic vision and evolving energy profile”.
The exit of the UAE is expected to weaken the oil cartel at a time when the Persian Gulf countries have taken a huge hit to their exports due to the closure of the Strait of Hormuz by an embattled Iran. The UAE accounts for around 15 per cent of the OPEC oil exports.
Reports also surfaced that Kuwait exported zero barrels of crude oil in April, a situation not seen since the 1991 Iraqi occupation, due to blockade of the Strait of Hormuz.
Kuwait Petroleum Corp declared force majeure, impacting around 2 million barrels per day. The blockade has led to a complete disruption in Kuwaiti exports.
Meanwhile, oil prices dropped after reports said Iran proposed fresh talks with the United States using Pakistan as a mediator.
West Texas Intermediate fell more than five per cent and dropped below $100 per barrel. It later recovered to $101.7.
Brent crude also fell more than three per cent to $106.98 before rising again to $108.4.
To avoid heat, oral rehydration powder and drinking water should be provided at posts for sanitation workers, the Municipal Commissioner has directed.
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