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Centre pulls up edtech firms for mis-selling courses to parents, IEC responds

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After the Centre took serious note of mis-selling of courses to parents by edtech firms including BYJU’s and its group companies, self-regulatory organisation India Edtech Consortium (IEC) on Saturday said it is committed to protecting consumer interest and has resolved 100 per cent complaints received till June.

The Ministry of Consumer Affairs pulled up edtech firms during a meeting with them and IEC, according to sources, and aggressive misselling of courses to parents was the key concern.

The IEC, which comes under the aegis of the Internet and Mobile Association of India (IAMAI) and has created a two-tier grievance redressal mechanism, said that it has resolved all complaints received until June 2022 complaints received in July were going through active screening for faster resolutions.

“The edtech sector is extremely dynamic in nature and therefore, to address the rising challenges, what IEC is proactively doing will certainly propel a stronger ecosystem in the coming times,” said retd SC judge and chairperson of Independent Grievance Redressal Board (IGRB), Dr B.S. Chauhan.

The IEC also said that each member company has appointed a dedicated grievance officer internally to address and assess the problem and offer remedial action accordingly.

The IEC-member companies are also registering at the National Consumer Helpline (NCH) for streamlining the resolution process, it added.

“Edtech as a strong community has been far more responsible and prompt than our traditional counterpart in managing consumer complaints and grievances,” said Mayank Kumar, UpGrad Co-founder and MD and Chair at IEC.

The recent reports have said that as per the Advertising Standards Council of India (ASCI) data, 33 per cent of complaints are filed against the education sector.

However, the official statement by ASCI also states that 6 per cent of the total complaints received are against the edtech companies while the remaining 94 per cent are filed against the traditional education system, according to the IEC.

Earlier this month, the Centre warned edtech companies against unfair trade practices.

In a meeting with the IEC, Consumer Affairs Secretary, Rohit Kumar Singh, said that if self-regulation does not curb unfair trade practices, then stringent guidelines would be formulated for ensuring transparency.

The meeting was attended by representatives of the IAMAI, along with IEC member companies including upGrad, BYJU’S, Unacademy, Vedantu, Great Learning, WhiteHat Jr, and Sunstone.

The IEC comprises edtech startups and represents 95 per cent of the Indian learner community.

During the meeting, issues pertaining to unfair trade practices and misleading advertisements for the Indian edtech sector figured prominently.

Maharashtra

Tesla To Open First Charging Station In Mumbai Next Week: All Details

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US-based electric car maker Tesla will open its first charging station in India next week in Mumbai, the company announced on Friday.

The station will have four V4 Supercharging stalls for DC charging and four destination charging stalls for AC charging.

The Superchargers will offer a peak charging speed of 250 kW, priced at Rs 24 per kWh, while the destination chargers will provide 11 kW at Rs 14 per kWh.

“This will be the first of the eight Supercharging sites that were announced during the launch in Mumbai, with more planned across the country, to provide the optimal cross-country experience,” the company added.

Tesla said this will be the first of eight Supercharging sites announced during its Mumbai launch last month, with more planned across the country to make cross-country travel convenient for Tesla owners.

The company had entered the Indian market in July with the launch of its Model Y, priced from Rs 59.89 lakh, along with its first experience centre at Maker Maxity Commercial Complex in Bandra Kurla Complex in Mumbai.

The BKC facility offers both fast-charging and regular options, catering to the needs of different EV users.

According to Tesla, the Model Y can gain up to 267 kilometres of range in just 15 minutes using its Superchargers — enough for five round trips between Mumbai’s Chhatrapati Shivaji Maharaj International Airport and the Gateway of India.

“Model Y can add up to 267 kilometres of range in just 15 minutes with Tesla Superchargers, enough for 5 return trips between Chhatrapati Shivaji Maharaj International Airport, Mumbai and Gateway of India,” the US-based carmaker said.

As part of its customer offer, Tesla will also provide a free wall connector with every new car purchase, which will be installed at the buyer’s residence.

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Tech

Tesla’s First India Showroom To Open In Mumbai On July 15: All Details

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As Elon Musk-owned affordable satellite internet service Starlink gets prepared to finally launch its services in India, his other venture, electric car company Tesla, is also stepping closer to kick-off its operations in the country from this month.

Although not manufacturing in the country at the moment, the company is set to open its first showroom in Mumbai on July 15.

Called an “experience centre”, the Tesla showroom in the financial capital is situated in a 4,000 square feet retail space, which is closer to US tech giant Apple’s flagship store in the city.

This move comes as part of Tesla’s broader expansion strategy in India. In June, the company leased a commercial space in Mumbai’s Kurla West, which is expected to serve as a vehicle service facility.

Tesla now has four commercial properties in India, including an engineering hub in Pune, a registered office in Bengaluru, and a temporary office near BKC.

Tesla India Motor and Energy Private Ltd had leased a 24,500-square-foot space in Mumbai’s Kurla West to set up a service centre, located close to its upcoming showroom in BKC.

This move marks a significant step in Tesla’s plans to enter the Indian electric vehicle (EV) market, although the company does not currently intend to manufacture vehicles in the country.

According to real estate documents sourced by CRE Matrix, a property data analytics firm, Tesla signed a lease and license agreement with Bellissimo in City FC Mumbai I Private to rent the space in Lodha Logistics Park.

The agreement is for five years, with a starting monthly rent of Rs 37.53 lakh. Throughout the lease, Tesla will pay nearly Rs 25 crore in total, including a security deposit of Rs 2.25 crore, as per the documents.

Tesla has made it clear that its current interest lies only in selling its vehicles in India, not in manufacturing them at the moment.

“They are not interested in manufacturing in India,” Union Heavy Industries Minister HD Kumaraswamy said last month.

He added that Tesla is planning to open showrooms in India purely for sales.

The government has notified guidelines for its forward-looking EV scheme to enable fresh investments from global manufacturers in the electric cars segment and promote India as a global manufacturing hub for e-vehicles.

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Business

India added one new airport every 40 days in last 10 years: Civil Aviation Minister

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New Delhi, July 5: In just 10 years, the country have seen 88 new airports — nearly one new airport every 40 days — and added 60 additional flights every hour, Civil Aviation Minister Ram Mohan Naidu has said.

According to the minister, flying in India today is more accessible, more available and more affordable.

“Under the leadership of Prime Minister Narendra Modi, Indian skies are more connected, competitive and collaborative, said Naidu, reiterating the ministry’s commitment to collaborative, state-specific strategies for achieving inclusive aviation growth.

He was speaking at the ‘Northern Region Ministers’ Conference on Civil Aviation 2025’ in Dehradun, organised by the Ministry of Civil Aviation

“Through this strategic initiative we aim to identify the regional opportunities and unlock the vast potential of Tier 2 and 3 cities. If we look at the sector through numbers, then we can clearly see the scale of the opportunity that exists,” Naidu told the gathering.

At the event, Uttarakhand Chief Minister Pushkar Singh Dhami underlined the pivotal role of aviation in enhancing regional connectivity, enabling tourism, and supporting socio-economic development in the state.

He appreciated the phenomenal growth in the aviation sector and highlighted the prime importance of ensuring safety in the aviation operations, including helicopter operations in the hilly terrain of the state for which “the state government and the Ministry are deeply committed”.

A series of presentations was made by the Ministry on opportunities for the states in the aviation sector.

The plenary session provided an overall outlook emerging from the day-long conference, where Naidu outlined the Ministry’s strategic priorities for the region, including the development of heliport infrastructure, expansion of UDAN routes, strengthening of Flying Training Organizations and MRO hubs, and creating synergies between the Centre, states and industry stakeholders.

The Minister also reflected on key outcomes from the one-on-one meetings held between the Ministry and state delegations, and parallel sessions between state governments and aviation industry leaders, and assured all support from the Central Government in taking the aviation sector forward.

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