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Cloud firm Genesys raises $580 mn at $21 bn valuation

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Global Cloud company Genesys on Tuesday announced it has raised $580 million in a new funding round, taking its valuation to $21 billion.

The round was led by Salesforce Ventures with participation from investors like ServiceNow Ventures, Zoom Video Communications, among others.

“We believe this fundraise, including raising from leading strategic investors, validates the achievements we have made to date and will accelerate our continuing efforts to expand and realise the vast ‘Experience as a Service’ market opportunity ahead,” said Tony Bates, CEO and Chairman, Genesys.

The company’s cloud and subscription bookings, which make up more than 90 per cent of total new bookings, grew more than 100 per cent year-over-year in the first half of fiscal year 2022 (February 1-July 31 this year).

“Customer expectations continue to rise exponentially around personalised, empathetic, and connected experiences,” said John Somorjai, EVP of Corporate Development and Salesforce Ventures at Salesforce.

Nearly 7,000 organisations around the world, including 17 of the top 20 Fortune 500 companies, now deliver customer or employee experiences with Genesys, the company said in a statement.

It has introduced the industry’s leading multi-cloud architecture, delivered several hundred innovations across its customer experience platforms, released a new workforce engagement solution and launched the Genesys ‘DXTM’ solution, a conversational artificial intelligence (AI) and digital experience product targeted at new sales and marketing audiences.

Every year, Genesys orchestrates more than 70 billion customer experiences for organisations in more than 100 countries.

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Maharashtra Signs ₹56,000 Crore MoUs To Boost Maritime Trade & Industry

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Mumbai: Chief Minister Devendra Fadnavis expressed confidence that Maharashtra will lead the country in the fields of maritime trade and industry through the Memorandums of Understanding (MoUs) signed today. A total of 15 MoUs were signed in the presence of the Chief Minister during India Maritime Week 2025, held at NESCO, Goregaon.

Also present were Fisheries and Ports Minister Nitesh Rane, Additional Chief Secretary (Ports) Sanjay Sethi, CEO of Maharashtra Maritime Board P. Pradeep, and representatives of the companies involved in the agreements.

Chief Minister Fadnavis said that several MoUs have been signed with different companies to develop the maritime ecosystem, involving investments worth approximately ₹56,000 crore. These agreements will help position Maharashtra at the forefront of maritime trade and development. Facilities related to ports, transport, industry, and commerce will be upgraded to global standards.

“Water transport is very important for Mumbai. The Ro-Ro ferry service has received an excellent response from citizens. Now, a water taxi service between Gateway of India and Navi Mumbai Airport will be launched, which will significantly reduce travel time. Additionally, a fleet of electric vessels (EV vessels) will be introduced to ensure clean and eco-friendly water transport.”

The state is developing water sports centers, shipbuilding industries, and blue economy projects. A major port is being established at Vadhavan, which will make Maharashtra a leader in the country’s maritime sector. The Vadhavan Port will be connected by road to key cities across the state, ensuring its benefits reach all regions of Maharashtra, the Chief Minister said.

Maharashtra Set to Become the Center of India’s Maritime Growth

— Minister of Fisheries and Ports Nitesh Rane

Minister Nitesh Rane said that this is a proud moment for Maharashtra. Due to the visionary leadership of Chief Minister Devendra Fadnavis, vast opportunities for growth have been created in the maritime sector. Maharashtra is emerging as a frontrunner in shipbuilding policy, passenger water transport, and marine tourism.

He added that Maharashtra will soon become the epicenter of the nation’s maritime development, and the MoUs signed today will give Maharashtra’s maritime industry global strength. A new chapter of investment in port development, shipbuilding, ship repair, and maritime transport has begun, he said.

Adani Ports and Special Economic Zone Ltd. — Development of Dighi Port and related infrastructure as a mega port; Investment: ₹42,500 crore.

JSW Infrastructure Ltd. — Expansion of existing Jaigad and Dharamtar ports; Investment: ₹3,709 crore.

Chowgule & Company Pvt. Ltd. — Shipbuilding, ship repair, rig repair, offshore and energy project development; Investment: ₹5,000 crore.

Synergy Shipbuilders & Dock Works Ltd. — Shipbuilding, ship repair, and ship recycling yard; Investment: ₹1,000 crore.

Goa Shipyard Ltd. — Shipbuilding, ship repair, and ship recycling yard; Investment: ₹2,000 crore.

Indian Institute of Technology (IIT) Bombay — Establishment of a Centre of Excellence for research and development in ship design and construction.

IIT Bombay — Development of training facilities in marine engineering and infrastructure.

IIT Bombay — Capacity building and skill development programs for Maharashtra Maritime Board employees.

Knowledge Marine & Engineering Works Ltd. — Shipbuilding and repair yard project; Investment: ₹250 crore.

TSA Enterprises Pvt. Ltd. — Development of Container Freight Station (CFS), shipyard, and flotel project at Vadhavan Port; Investment: ₹500 crore.

Candela Technology AB (Sweden) — Establishment of a shipyard for the construction of passenger water transport vessels.

Abu Dhabi Ports Group (UAE) — Agreement to enhance maritime cooperation between Maharashtra and the UAE.

Atal Turnkey Projects (Netherlands) — Agreement for maritime cooperation between Maharashtra and the Netherlands; Investment: ₹1,000 crore.

Echandia Marine AB — Establishment of a marine battery energy storage system assembly and manufacturing facility for tugboats; Investment: ₹10 crore.

Mumbai Port Authority — MoU for mutual cooperation to strengthen passenger water transport within the Mumbai Metropolitan Region (MMR).

Total Expected Investment: ₹55,969 crore

These MoUs will bring large-scale investment into port development, shipbuilding, marine research, and technical training in Maharashtra. Major projects such as Dighi Port and Vadhavan Port will enhance the state’s maritime trade capacity, while collaboration with IIT Bombay will promote innovation and skill development.

This initiative will create thousands of employment opportunities, attract new industries, and accelerate progress toward the Developed India 2047 vision.

Both central and state governments emphasized that these MoUs mark a significant step forward in strengthening India’s maritime future through joint efforts.

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Relief for Vodafone Idea as SC allows Centre to reconsider AGR dues issue

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New Delhi, Oct 27: In a relief for Vodafone Idea, the Supreme Court on Monday allowed the Centre to reconsider the issue of Adjusted Gross Revenue (AGR) dues worth Rs 9,450 crore to ease the burden of the loss-making telecom company. The court reasoned that this matter falls in the Union’s policy domain.

The Supreme Court noted that the decision was made keeping in mind the interest of 20 crore consumers of the telecom company.

In a landmark 2019 verdict, the Supreme Court endorsed the Centre’s definition of AGR and allowed the Centre to collect dues worth Rs 92,000 crore which came as a huge setback for telecom majors such as Vodafone and Bharti Airtel.

Vodafone’s latest petition flagged a fresh AGR demand of Rs 9,450 crore raised by the Department of Telecommunications. The petition contended that a substantial portion of the demand pertained to the pre-2017 period, which had already been settled by the Supreme Court.

Solicitor General of India Tushar Mehta told the court that “there is a huge change in circumstances” of the case because the government has infused equity in Vodafone.

“The government’s interest is public interest. There are 20 crore consumers. If this company is to suffer, it would lead to issues for consumers,” he said.

The Supreme Court noted in its order that the Centre is willing to examine the issue. “The government is also willing to reconsider and take an appropriate decision if the court permits. In the peculiar facts, we see no impediment in government reconsidering the issue. We clarify that this is a matter of policy, there is no reason as to why the Union should be prevented from doing so,” the apex court said.

AGR refers to a fee-sharing mechanism under which telecom operators must share a part of their revenue with the Centre as licensing fees and spectrum usage charges. There was a longstanding dispute between telecom companies and the Centre over the definition of AGR. While the telecom giants stressed that AGR should be based just on core services, the Centre argued it should also factor in non-telecom services provided by the telecom giants.

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US has reached a ‘substantial framework’ with China to avert tariffs: US Treasury Secretary Bessent

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Washinton, Oct 27: US Treasury Secretary Scott Bessent has said that he believes the US has reached a framework agreement with China to avoid imposing an additional 100 per cent tariff on Chinese imports.

“I think we’ve reached a substantial framework for the two leaders who will meet next Thursday… that tariffs will be averted,” Bessent said on Sunday to media from Kuala Lumpur, Malaysia, where President Donald Trump arrived on Saturday for a weeklong Asia diplomacy tour.

Trump is expected to meet with Chinese leader Xi Jinping in South Korea later this week.

Earlier, Chinese International Trade Representative Li Chenggang said the US and China had reached “preliminary consensus” on trade issues during discussions in Malaysia, according to Chinese media.

Bessent did not provide details about the framework but said on media that he anticipates the US would get “some kind of deferral” on rare-earth export controls.

The minerals have been central to trade tensions between the top global economies.

Bessent said the framework sets up Trump and Xi “to have a very productive meeting,” adding, “I think it will be fantastic for US citizens, for US farmers, and for our country in general.”

Bessent indicated that an escalation in tariffs on China is “effectively off the table” following what he described as “very good” trade talks with his Chinese counterparts.

President Trump had threatened an additional 100 per cent tariff on China from November 1 over Beijing’s efforts to impose export controls on critical rare earths, ratcheting up tensions between the US and China.

Asked about the status of those tariffs, Bessent told media on Sunday that tariff threat has “gone away” after two days of talks in Malaysia.

“We had a very good two-day meeting. I would believe that the – so it would be an extra 100 per cent from where we are now, and I believe that that is effectively off the table.”

He added, “I would expect that the threat of the 100 per cent has gone away, as has the threat of the immediate imposition of the Chinese initiating a worldwide export control regime.”

US and Chinese trade negotiators reached a “basic consensus” on how to address their “respective concerns,” Chinese state media said on Sunday, following talks between the two sides over the weekend in Kuala Lumpur.

A delegation led by Chinese Vice Premier He Lifeng met with US officials including Treasury Secretary Scott Bessent and Trade Representative Jameson Greer for the talks, which come days ahead of a highly anticipated meeting between Chinese leader Xi Jinping and US President Donald Trump.

The two leaders are expected to meet on the sidelines of the APEC summit in South Korea, though Beijing, unlike Washington, has yet to confirm the meeting.

Earlier on Sunday, Bessent said the two sides had “set the stage for the leaders’ meeting” with a “very successful framework for the leaders to discuss”.

“The two sides engaged in candid, in-depth, and constructive exchanges and consultations on major economic and trade issues of mutual concern,” the Chinese state media readout said.

It listed out those issues as including US penalties on China’s maritime logistics and shipbuilding industry, reciprocal tariffs, fentanyl tariffs, agricultural trade, and export controls – a sweeping set of frictions that have set the world’s two largest economies at loggerheads.

“Two sides reached a basic consensus on arrangements to address each other’s concerns. Both sides agreed to further finalise the specific details and fulfil their respective domestic approval processes,” the readout said.

Trade and tech tensions between the world’s two biggest economies have heightened in recent weeks after the US expanded its export blacklist, hitting China’s access to American high-tech, while China ramped up its own export controls on rare earth minerals.

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