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PhonePe’s wallet inactivity notifications: What users need to know

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New Delhi, June 20: Recent wallet inactivity notifications from PhonePe have led to increased consumer interest in digital wallets and how they function. One of the key observations from these discussions is that many users continue to assume that their PhonePe account, UPI account, and PhonePe Wallet are the same. In reality, these are different payment instruments that operate independently and serve different purposes.

As digital payments become increasingly common in everyday life, understanding how wallets work and how they differ from UPI can help consumers make informed decisions and better understand the products they use.

Understanding the difference between UPI and wallets

When you make a payment through UPI on PhonePe, the money is debited directly from your linked bank account. A PhonePe Wallet, on the other hand, is a prepaid payment instrument (PPI) where money is stored separately from your bank account.

This distinction is important because the inactivity fee applies only to the PhonePe Wallet and not to UPI-linked bank accounts.

Understanding how wallet inactivity charges work

One of the concerns raised by users is whether PhonePe can deduct the inactivity fee from their bank account if their wallet has no balance. The answer is no.

If a user’s PhonePe Wallet has a zero balance and has remained inactive for an extended period, the inactivity fee will not be recovered from the user’s linked bank account or through UPI. Similarly, the wallet balance will not become negative.

In other words:

  • No deduction will be made from a linked bank account.
  • No deduction will be made via UPI.
  • A wallet with insufficient balance will not show a negative balance.

Why some active PhonePe users may still receive notifications

Some users have reported receiving inactivity notifications despite using PhonePe regularly for QR-code payments, bill payments, or money transfers. This happens because wallet activity and UPI activity are tracked separately.

A customer may actively use PhonePe every day through UPI while their PhonePe Wallet remains unused for months or years. In such cases, the wallet can still be classified as inactive even though the user continues to use the PhonePe app.

Advance Notification and User Choices

According to PhonePe, affected users are notified 15 days in advance before any inactivity fee is deducted from the wallet balance.

During this period, users have the opportunity to:

  • Activate their wallet.
  • Add money to the wallet if they wish to continue using it.
  • Withdraw eligible balances.
  • Review whether they want to continue maintaining the wallet.

Addressing common questions around KYC

Some users believe they must complete Full KYC before they can reactivate their wallet. However, reactivating a wallet does not necessarily require converting a Minimum KYC wallet into a Full KYC wallet.

Users can activate their wallet by completing OTP verification and making a transaction using the wallet. Upgrading to Full KYC is not a prerequisite for activation.

Understanding wallet balances and cashback credits

Another area of confusion involves cashback rewards. Many users assume that cashback balances are stored inside their PhonePe Wallet. In reality, cashback rewards are typically credited to a separate Gift Card Balance, which is distinct from the PhonePe Wallet.

As a result, receiving cashback does not automatically mean that a wallet is active, nor does it mean the cashback balance is subject to wallet inactivity deductions.

Wallet closure and customer support

Some users have reported difficulties while attempting to close their wallet through the app, including error messages or requests for additional verification.

In such situations, users are advised to contact PhonePe customer support for assistance with account closure or wallet-related issues.

Why inactivity charges exist

Wallets are regulated as prepaid payment instruments and require maintenance, compliance, and operational support even when they are not actively used.

As a result, some wallet providers levy inactivity or maintenance fees on dormant wallets. The practice is not unique to a single company and has been observed among multiple wallet providers in the prepaid payments ecosystem.

The key takeaway in this case is that the inactivity fee applies only to the PhonePe Wallet, which is a separate prepaid payment instrument. It does not apply to UPI transactions, does not affect linked bank accounts, and does not result in negative wallet balances.

For users who have received a notification, the most important step is to determine whether they have an active PhonePe Wallet and decide whether they want to continue using it, reactivate it, or close it.

Business

ITR deadline, RBI MPC meet among key financial deadlines, events in August

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New Delhi, Aug 1: August brings a slew of financial deadlines and events that could affect taxpayers and banking customers, including an August 31 income tax return (ITR) deadline for businesses and professionals, the Reserve Bank of India’s Monetary Policy Committee (MPC) meeting and bank service charge changes.

Taxpayers who are required to file ITR‑3 or ITR‑4 and not subject to tax audit — including self‑employed professionals, freelancers and small business owners using presumptive taxation under Sections 44AD and 44ADA — must file income tax returns by August 31.

Late filing fee penalty could be up to Rs 5,000 under Section 234F and interest on unpaid tax under Section 234A, where applicable.

The Reserve Bank of India’s Monetary Policy Committee (MPC) meeting is scheduled to start from August 3, with its policy decision due on August 5.

RBI’s stance on interest rates and liquidity could influence home loan EMIs, lending rates and fixed‑deposit returns in the coming months.

The RBI is likely to keep policy rates unchanged as consumer price inflation is expected to remain above 5 per cent for the next two quarters and Q1 FY27 domestic product growth may exceed about 7 per cent, a recent report said.

An explicitly dovish message is less likely given oil volatility, rupee pressure and external flow caution.

Meanwhile, Indian Railways has launched a token-based system for Tatkal ticket booking at reservation counters from August 1 to streamline the booking process and reduce crowding at ticket counters.

Axis Bank will cut benefits on its premium Magnus for Burgundy card from August 28, raising the Dynamic Currency Conversion markup from 1.5 per cent to 2 per cent. Reward points on toll‑related transactions and gift‑card purchases will be discontinued.

Several banks are set to revise select service charges in August, like debit card annual maintenance charges, transaction fees, or other banking service charges.

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Business

Indian Railways launches online excess luggage booking with ticket reservations

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New Delhi, July 31: Passengers travelling by train can now book and pay for excess luggage online while reserving their tickets, as Indian Railways on Friday rolled out a new digital facility aimed at making the travel process more convenient.

The service integrates excess luggage booking with the online ticket reservation system, eliminating the need for passengers to visit parcel offices separately before boarding.

Previously, travellers carrying baggage beyond the free allowance had to complete a separate booking process at railway parcel counters, often leading to additional paperwork and long queues.

The online excess luggage booking facility is available only to passengers holding confirmed tickets and is restricted to travel classes where carrying luggage beyond the free allowance is permitted upon payment of the prescribed charges.

Passengers travelling in AC First Class, AC 2-Tier, First Class, Sleeper Class and Second Class can avail of the service.

However, those travelling in AC 3-Tier and AC Chair Car will not be eligible, as the maximum permissible baggage limit in these classes is the same as the free luggage allowance.

Under the existing baggage rules, AC First Class passengers are entitled to carry up to 70 kg free of charge and can carry a maximum of 150 kg after paying excess luggage charges.

Passengers in AC 2-Tier and First Class are allowed 50 kg free, with a maximum permissible limit of 100 kg.

Sleeper Class passengers can carry 40 kg free and up to 80 kg in total, while Second Class passengers have a free allowance of 35 kg and a maximum limit of 70 kg.

In contrast, AC 3-Tier and AC Chair Car passengers can carry up to 40 kg, which also serves as the maximum permissible limit.

Indian Railways has clarified that passengers carrying baggage beyond the free allowance but within the prescribed maximum limits will be required to pay applicable excess luggage charges.

Apart from weight restrictions, the Railways also enforces size limits for luggage carried inside passenger coaches.

Trunks, suitcases and boxes measuring up to 100 cm × 60 cm × 25 cm are generally permitted inside compartments.

However, passengers travelling in AC 3-Tier and AC Chair Car coaches must adhere to a smaller size limit of 55 cm × 45 cm × 22.5 cm.

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Business

IBM partners Sarvam to strengthen India’s sovereign AI ecosystem

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New Delhi, July 31: IBM and homegrown AI startup Sarvam have partnered to accelerate the development and adoption of sovereign artificial intelligence (AI) technologies in India, with a focus on government agencies, public sector organisations and regulated enterprises, according to a statement on Friday.

Under the partnership, the two companies will jointly demonstrate and pilot sovereign AI technologies for use cases such as citizen services, grievance redressal, document processing and administrative workflows.

The collaboration combines IBM Sovereign Core, the company’s sovereign-by-design AI software platform, with Sarvam’s India-first sovereign AI stack, which includes reasoning models and multilingual language and voice AI developed and trained in India.

The combined offering is designed to help organisations deploy AI while maintaining greater control over data, governance, security and compliance in line with India’s regulatory and operational requirements.

In addition, the initiative aims to accelerate sovereign AI adoption through innovation pilots, solution accelerators, technical advisory services and knowledge-sharing programmes.

The IBM GovTech AI Innovation Center in Lucknow will serve as a joint incubation and demonstration hub where government departments, public sector organisations and enterprises can evaluate practical sovereign AI applications and address technical, operational and governance requirements before scaling deployments.

“Sovereign AI is not simply about where AI runs. It is about giving organisations control over how AI is governed, deployed and operated,” said Sriram Raghavan, General Manager, IBM Software, India and Software Innovation Lab.

He said IBM Sovereign Core provides an enterprise-grade platform designed to help governments and regulated enterprises scale AI while addressing governance, security and compliance requirements.

Pratyush Kumar, Co-Founder of Sarvam, said sovereign AI must work within the systems governments and enterprises already rely on while supporting large-scale operations.

“Our stack puts models, voice and language technologies on top of it, so a citizen can access a benefit or resolve a grievance in their own language, on a phone call,” Kumar said.

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