Maharashtra
Mumbai Municipal Corporation’s ‘Marg Pranali’ launched… will strengthen connectivity with Mumbaikars: Mayor Ritu Tawde
Mumbai: To enhance citizen participation in providing civic services and amenities to Mumbaikars and to resolve their grievances in a speedy and effective manner, the Information Technology Department of Mumbai Municipal Corporation has implemented ‘Marg Pranali’ (Grievance Management System). The system was launched by Mumbai Mayor Ritu Tawde at the Brihanmumbai Municipal Corporation headquarters today (April 22, 2026). Ganesh Khankar, Leader of Opposition Kishori Pednekar, Mumbai Electricity Supply and Transport (BEST) Committee Chairman Trishna Vishwas Rao, Improvement Committee Chairman Scindia Doshi (Sakre), Market and Garden Committee Chairman Hetal Gala, Legal Committee Chairman Daksha Karkar, Women and Child Welfare Committee Chairman Manal Tarde, Construction Committee Chairman Sangeeta Sharma, Samajwadi Party Group Leader Amin Abrahani and other office bearers were present on the occasion. Apart from this, Municipal Commissioner Ashwini Bhide, Additional Municipal Commissioner (Western Suburbs) Dr. Vipin Sharma, Additional Municipal Commissioner (Eastern Suburbs) Dr. Avinash Dhakne, Joint Commissioner (Vigilance) M. Devendra Singh, Deputy Commissioner (Municipal Commissioner’s Office) Prashant Gaikwad, Deputy Commissioner (Public Health) Sharad Urdu and Director Technology Sharad Urdu and other concerned officers were present from the administration.
To redress the grievances of the citizens of Mumbai, the Municipal Corporation uses the website www.mcgm.gov.in, Civil Helpline No. 1916, ‘My BMC’ mobile app, WhatsApp chatbot, ‘Pothole Quick Fix’ system, direct mail and complaints through social media (ex., Facebook, Instagram). To further empower all these services and make all types of complaints available on a single platform and resolve them promptly and effectively, a comprehensive digital initiative called ‘Management and Grievance Redressal’ has been implemented by the Information Technology Department of the Municipal Corporation. In the next phase, services of RETMS portal, Government’s PMO PG, App Sarkar portal will also be included in this service.
This initiative will make it easier to manage complaints received through various media through a single system. Citizens will receive automatic notifications on all stages of complaint registration, categorization by the concerned department, progress information and resolution of the complaint. This will increase transparency in the complaint redressal process. It will be easier for citizens to get timely information about their complaints. In addition, through a dashboard showing live information in the system, it will be easier for senior officers to monitor department-wise pending complaints and ensure their redressal within the stipulated time frame. Prioritization will also be more effective by keeping in mind the nature and seriousness of the complaints.
With the help of Geographic Information System (GIS), it will be easier to accurately identify and monitor the location of complaints. In addition, after the redressal of complaints, it will help in continuously improving the quality of service by taking feedback from the citizens.
By integrating complaints received from different sources into one system, the speed of response will increase. Communication between departments will be strengthened. It will also be possible to maintain effective control over the complaint redressal process. Along with this, this step will help in strengthening communication with the citizens. Also, the redressal of the complaints of the citizens will be more effective and faster.
Maharashtra
Drug dealer arrested in Mumbai with 1.5 kg of charas (cannabis resin)

On October 24, Crime Branch Unit 9 (Bandra West, Mumbai) intensified its crackdown on drug peddlers, resulting in the arrest of an individual involved in the sale of narcotics. The police had received information that the accused was selling charas (cannabis resin) and other intoxicating substances from his residence. Acting on this intelligence and following the guidance of senior officers, a team from Crime Branch Unit 9—accompanied by independent witnesses (panches)—raided the premises on October 24. During the operation, 1.505 kilograms of charas were seized in accordance with legal procedures; the estimated value of the contraband is 15 million rupees (1.5 crore INR) based on international market rates.
A case has been registered in connection with this incident under the NDPS (Narcotic Drugs and Psychotropic Substances) Act. One individual, aged 40, has been arrested. Additionally, another person has been identified as a wanted suspect, and a search is currently underway to locate him.
This notable operation was carried out under the supervision of Police Commissioner Deven Bharti, Joint Commissioner of Police (Crime) Anil Kumbhare, Additional Commissioner of Police Krishnakant Upadhyay, and Deputy Commissioner of Police (DCP) Nonath Dhole.
Maharashtra
Lawrence Bishnoi gang shooters had practised shooting in the Aarey Colony forest before opening fire at Tiger Shroff’s residence.

Following the firing incident involving Tiger Shroff, an investigation has revealed that a businessman in Pune and a film star in Mumbai were on Lawrence Bishnoi’s target list. The gang’s objective is to instill fear among the film industry and the business community in order to extort money—specifically, to collect protection money or ransoms. The primary goal of the Lawrence Bishnoi gang is not necessarily murder, but rather the creation of terror and fear within the film industry and among business circles.
Currently, 56 operatives of the Lawrence Bishnoi gang are incarcerated in various Mumbai jails; they have been linked to over 10 criminal incidents in Mumbai and Pune over the past 2–3 years. Targeting Bollywood is a key objective for the Lawrence gang, and they have been involved in conspiracies to target film actors specifically to spread fear and terror throughout the business community.
In the Tiger Shroff case, it has emerged that the shooters underwent firearms training in the Aarey Colony forest. A shepherd witnessed the shooters practicing and serves as an eyewitness; according to him, three to four individuals trained there, and he saw them firing weapons. New revelations continue to surface in the case involving Tiger Shroff, with the Crime Branch making significant progress in its investigation.
Weapons have also been recovered in connection with the matter. Furthermore, the interrogation of the shooters arrested by the police has led to the discovery of a link to Anil Pandit—a member of the Lawrence Bishnoi gang—with whom the shooters were in contact.
Maharashtra
Major action by Mumbai ANC: Drug peddlers arrested.

On October 25, the Anti-Narcotics Cell (ANC) of Mumbai claimed to have arrested individuals—who were also wanted in a murder case—while they were in possession of narcotics. During a patrol near the main gate of Shri Krishna Complex, opposite the National Park in Borivali West, Mumbai, the Ghatkopar unit of the ANC apprehended three individuals who were allegedly selling ‘MD’ (Mephedrone). Upon searching them, 1.028 kilograms of Mephedrone was recovered. The police registered a case (Kasturba Marg Police Station, Case No. 728/2026) under Sections 8(c) read with 22(c) and 29 of the NDPS Act, 1985. During the subsequent interrogation, it was revealed that the arrested individuals were also involved in a murder case. They had brought the narcotics from Nalasopara with the intent of selling them at this location.
The arrested individuals include a 28-year-old man, another 28-year-old man, and a 39-year-old man. A total of 1.028 kilograms of Mephedrone was seized from the three suspects.
This successful operation was carried out under the guidance of Police Commissioner Deven Bharti, Joint Commissioner of Police (Crime) Anil Kumbhare, Additional Commissioner Kant Upadhyay, and DCP Purnima Chougule-Shringi.
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