Maharashtra
BMC sets up helpline for manhole-related issues following the SakiNaka incident; dedicated WhatsApp chatbot launched for complaints.
Mumbai: After the death of Aslam Sheikh in a manhole at Mumbai’s Sakinaka, the BMC has now gone on alert mode and has set up a helpline and a WhatsApp chatbot for grievance redressal to avoid such incidents. The Municipal Corporation (BMC) has provided a more robust and transparent grievance redressal system to facilitate quick registration and prompt resolution of grievances. Citizens can easily register complaints regarding open, broken or missing manhole covers, drain cover issues and other civic grievances through various digital channels.
To ensure quick resolution of complaints related to open, broken or missing manhole covers, the corporation has introduced a dedicated WhatsApp chatbot (9324500600). To use this facility, citizens need to initiate a conversation by sending a message to the designated WhatsApp number. After that, they need to select the “Submit Complaint” option, share the location of the incident, and upload a picture of the issue. On successful registration, the citizen will receive a complaint registration number for future follow-up.
Register complaints through ‘My BMC Marg’
Citizens should first open the ‘My BMC Marg’ app and log in using their mobile number and OTP. After that, they should select the ‘New Registration’ option and select the complaint type. If required, a brief description of the issue should be provided. Users should upload a current photo of the location or take a geo-tagged photo and upload it. After submitting the complaint, the citizen receives a complaint registration number for future follow-up. *Complaint registration through other channels
Apart from the ‘MyBMC Marg’ app and the dedicated manhole chatbot, citizens can also register complaints through the municipal corporation’s WhatsApp chatbot (8999228999), official website, and 1916 helpline. Complaints can be registered by sending the location and a photo of the issue to the WhatsApp chatbot (8999228999). To report potholes, one can send a message with the keyword “Do it” (or “Said”) and for complaints related to manhole covers, the keyword “Manhole” (or “Manhole”) (or “Manhole”) (or “Manhole”).
Citizens can also file complaints through the municipal corporation’s website (portal.mcgm.gov.in) by visiting the options: ‘Citizens File Complaints All’.
Additionally, complaints can be filed by calling the 1916 helpline and providing the necessary details.
In cases where a photo is required, citizens are sent a link to upload or capture a geo-tagged photo. The Mumbai Municipal Corporation (BMC) appeals to citizens to report incidents of open, broken, or missing manholes, as well as other dangerous civic issues, using the available complaint channels. Citizens are encouraged to use the ‘MyBMC Marg’ mobile application or WhatsApp chatbot (8999228999) for quick registration and effective follow-up of complaints. The corporation has also specifically appealed to citizens to use the dedicated WhatsApp chatbot (9324500600) for complaints of open, broken, or missing manholes.
Maharashtra
Mumbai Municipal Corporation takes strict action against two housing societies for violating tree protection rules

Mumbai: To protect Mumbai’s trees and maintain ecological balance, the Mumbai Municipal Corporation (BMC) has taken a tough stand against those violating tree protection regulations. Cases have been registered against two separate housing societies in the respective police stations for damaging trees and felling beyond the permitted limits. A non-cognizable offence has been registered against the officials and the developer of ‘Shetal Tapovan Housing Society Limited’ (located near Dindoshi Metro Station) at Karar police station for damaging trees outside their complex. Moreover, a case has been registered against ‘Kalpataru Aura Housing Society Limited’ in Ghatkopar (West) after it was found that trees were felled beyond the limits approved by the municipal corporation. Trees in Mumbai are important components of the city’s ecological balance. There will be no leniency towards any individual, organisation or developer who damages trees or violates the conditions of the permit in violation of the tree protection rules. Strict adherence to the regulations framed by the Tree Authority is mandatory for all concerned parties to protect and preserve trees and maintain ecological balance. Dr Avinash Dhakne, Additional Municipal Commissioner (Eastern Suburbs) has warned that strict legal action will be taken against any individual, organisation or developer found violating the rules and regulations.
DGM Sheetal Tapovan Housing Society is located near Dandoshi Metro Station in Malad (East). The ‘P-North’ ward office had received an online complaint alleging that two trees located in front of this housing society were killed by injecting poison. Acting on the complaint, the Garden Department officers inspected the spot along with the complainant. During the inspection, it was observed that a Peltophorum tree situated on the roadside in front of the society’s entrance gate had 20 to 22 holes drilled near the base, in which poison had been injected. Moreover, a tree in front of the other gate of the society was found to be completely withered. As it appeared prima facie that the housing society had damaged the trees, the Mumbai Municipal Corporation (BMC) has registered a formal complaint against the parties concerned. Consequently, a non-cognizable offence under Section 8 read with Section 21 of the Maharashtra (Urban Areas) Protection and Preservation of Trees Act, 1975 has been registered at the Karar Police Station.
The ‘N’ Ward Office had received a complaint of felling of more than 100 trees in excess of the permitted limit given by the Municipal Corporation in the Kalpataru Aura Housing Society Limited complex in Ghatkopar (West). Following the complaint, the spot was inspected. The Municipal Corporation had earlier allowed felling of trees with certain conditions and limitations. However, an on-site inspection revealed that the felling was done beyond the permissible limit. It is mandatory to obtain prior permission from the Municipal Corporation and strictly follow the approved conditions before cutting, damaging or felling any tree. Violation of these rules attracts penal and criminal action against the concerned individual, organization or developer. Accordingly, a case has been registered at the police station against ‘Kalpataru Aura Housing Society Limited’. Additional Municipal Commissioner (Eastern Suburbs) Dr. Avinash Dhakne said that damaging trees, injecting or injecting poisonous substances, and cutting or destroying trees are punishable offences under the law. Citizens are appealed to cooperate in environmental protection by immediately informing the concerned department in case of such incidents.
Maharashtra
Mumbai: Municipal Commissioner Ashwini Bhide has issued strict instructions to immediately remove unauthorized hawkers and encroachments and clear the footpaths of obstructions.

Mumbai: The Mumbai Municipal Corporation (BMC) is effectively implementing the ‘Pedestrian First’ campaign with an aim to ensure safe, convenient and hassle-free travel for the citizens of Mumbai. Under the first phase of this initiative, encroachments will be removed from 320 km of footpaths. Since nearly 50% of daily journeys in Mumbai are made on foot, pedestrian safety should be given top priority. Municipal Commissioner Ashwini Bhide has issued strict instructions to immediately clear the footpaths of all unauthorised hawkers, encroachments and other obstructions, ensuring that they are completely free from obstructions. Furthermore, necessary measures related to improvement, beautification and safety of footpaths should be implemented immediately. Assistant Commissioners of all administrative wards will have to review the work at the ward level daily, while Deputy Commissioners will have to review the zonal level once a week and submit a report to the Additional Municipal Commissioner. The Additional Municipal Commissioner will have to review after every 15 days. No negligence, delay or carelessness will be tolerated in this campaign. Commissioner Bhide has warned that strict action will be taken against officials found failing to comply with these orders and accountability will be fixed for such negligence. A review meeting involving various departments of the Mumbai Municipal Corporation was recently held at the municipal headquarters under the guidance of the Municipal Commissioner.
All Assistant Commissioners should personally inspect the footpaths in their respective jurisdictions daily and ensure effective implementation of anti-encroachment measures. This process should not be limited to taking action only. Continuous monitoring is necessary to address the recurrence of encroachments. Daily progress reports with ‘before’ and ‘after’ photos must be reviewed. Bhide has warned that strict action will be taken against any official found guilty of delay, negligence or carelessness in the work.
Municipal Commissioner Ashwini Bhide said that keeping the footpaths free from encroachments is not just a one-time campaign but an ongoing administrative responsibility. Construction materials, debris, abandoned or improperly parked vehicles, piles of accumulated garbage, and uneven surfaces create obstacles for pedestrians. Therefore, all types of encroachments on footpaths in public areas, especially near schools, hospitals, railway stations, metro stations, bus depots, markets and high footfall zones, should be removed immediately to ensure that the footpaths are safe and accessible for pedestrians.
Unauthorized advertisement boards, hoardings, doors opening outwards from buildings, high ramps and other physical obstructions on the footpath should be removed immediately. Ashwini Bhide further clarified that the concerned officials should regularly verify that the licensed vendors strictly confine their sales activities, stocking of materials, stalls and signage to their designated areas. Furthermore, non-conforming or uneven ramps should be removed. It should be ensured that the entrances and doors of the building open inwards within the property boundaries. Tree branches obstructing the footpath should be scientifically cut as required. Footpath designs should be prepared as per prevailing standards. New footpaths should be constructed strictly as per the prescribed standard designs and using M-40 grade concrete. Use of paver blocks or stamped concrete is strictly prohibited under any circumstances. Moreover, footpaths should be made safe by removing gaps, uneven surfaces and all other physical obstacles. Bhide directed the concerned officials to ensure that absolutely no negligence is done in this regard. Bhide said that removing encroachments and making footpaths safe and walkable for pedestrians will greatly benefit students, senior citizens, disabled persons and the general public. This will increase pedestrian safety, reduce the incidence of road accidents, and encourage more citizens to use footpaths. Consequently, this will help improve the efficiency and speed of road traffic, thereby reducing traffic congestion. Reduced congestion will improve air quality and have a positive impact on public health. All concerned authorities should prepare a list of footpaths on a priority basis. Effective enforcement should be ensured through continuous follow-up to prevent recurrence of encroachments. Officers should not neglect their duties. Municipal Commissioner Ashwini Bhide has made it clear that strict action will be taken against any official found obstructing the footpaths.
Maharashtra
Pune: Clean chit to youth who sang the poem, no provocation or harassment or threat to family was seen in the video, police revealed in the video investigation

After the video of harassment of a Muslim family during a tour in Mumbai’s Pune Janir Ghati went viral, the police have given a clean chit to the youth who recited the poem after investigation. The video is still circulating on social media, on which comments are also being made, and in the comments, there is an attempt to spoil the atmosphere by giving this video a Hindu-Muslim color, but when the police examined it carefully, they found that the youth who are reciting the poem in the video did not have the purpose or intention to harass or disturb the Muslim family, nor did they provoke them in any way. The video tells that a poem has been sung on some young ghats. “From these tops of the horses of the Haldi Ghati, this army of heroes is being brought by the Rana to fight the Mughals.” This poem is based on the famous Al-Watabi song by the famous poet Shyam Narayan Pandey, which is based on the bravery of Maharana Pratap and his Chetak horse. Similarly, the story of Chhatrapati Shivaji Maharaj and Chhatrapati Sambhaji Maharaj is also narrated in the poem. Along with this, the defeat of Afzal Khan, Shaista Khan and Aurangzeb is also narrated. It has been popular among the public for many years as a traditional folk song. A video is circulating on social media in which a group of tourists who are in the Janir taluka area for tourism during the monsoon are said to be engaged in singing the above song. This video was recorded in the Nana Ghati area. Some comments under the video have alleged that this is an attempt by the youth to harass a Muslim family. After a careful examination of the video, the police said that there is no act of harassment or intimidation towards the Muslim family. The group is only engaged in singing songs. There is no objectionable act in this and no provocation has been found. The police have made strict security arrangements at the tourist spot after this incident and the video went viral. Along with this, police security has also been increased so that law and order is maintained.
-
Crime4 years agoClass 10 student jumps to death in Jaipur
-
Maharashtra2 years agoMumbai Local Train Update: Central Railway’s New Timetable Comes Into Effect; Check Full List Of Revised Timings & Stations
-
Maharashtra2 years agoMumbai To Go Toll-Free Tonight! Maharashtra Govt Announces Complete Toll Waiver For Light Motor Vehicles At All 5 Entry Points Of City
-
Maharashtra2 years agoFalse photo of Imtiaz Jaleel’s rally, exposing the fooling conspiracy
-
National News2 years agoMinistry of Railways rolls out Special Drive 4.0 with focus on digitisation, cleanliness, inclusiveness and grievance redressal
-
Maharashtra2 years agoMaharashtra Elections 2024: Mumbai Metro & BEST Services Extended Till Midnight On Voting Day
-
National News2 years agoJ&K: 4 Jawans Killed, 28 Injured After Bus Carrying BSF Personnel For Poll Duty Falls Into Gorge In Budgam; Terrifying Visuals Surface
-
Crime2 years agoBaba Siddique Murder: Mumbai Police Unable To Get Lawrence Bishnoi Custody Due To Home Ministry Order, Says Report
