On the complaint of a retired judge, the company’s authorized dealer damaged the washing machine instead of repairing it. The company did not pay attention even after complaining several times to the customer service center.
A suit was filed in the Consumer Disputes Redressal Commission I by a retired judge. On the orders of the Commission, the dealer of the company had to return Rs 5,000 charged for the repair of the washing machine and Rs 3,000 as mental agony and litigation expenses.
AK Garg, a retired judge living in Lawyers Colony and currently the Chairman of Railway Tribunal Prayagraj, had purchased washing machines of IFB company in the year 2015. In April 2023, when the washing machine malfunctioned, the company’s customer service number was contacted. Dinesh Lavania, proprietor of Rudra Refrigeration located in Maruti Estate, sent two of his employees. He took the machine away saying that the gear box of the washing machine was defective and it cost him Rs 5,000.
The next day I called and told that the drum of the machine was also bad. Told to replace both the things and took Rs 5.25 thousand in the name of repair. The machine stopped working after just two weeks. The judge complained about this to Dinesh Lavania, he did not pay any attention. Judge AK Garg had filed a complaint in the commission three months ago.
Commission Chairman Sarvesh Kumar and member Dr. Arun Kumar ordered Dinesh Lavania, proprietor of Rudra Refrigeration, to pay eight thousand rupees to the complainant.